Shift Gears: From Graphical to Voice Interfaces [Conversation Design 101 Series]
Graphical vs Voice interfaces - what opportunities are there behind the transition from the former toward the latter. Find out here
Is AI Creating New Jobs? [Conversation Design 101 Series]
Conversation design - who are the people behind such processes, what do they keep in mind, and what challenges they need to overcome. Find out from this series
What is conversational AI – Definition, Benefits and Use Cases
In this article, we’ll explain what conversational AI is, how it works, and why so many organizations are beginning to use it. What is Conversational AI? Conversational AI is the...
AI Voice Assistants for Logistics and Transportation – Use cases and Benefits
According to a McKinsey report, while global supply chain activities have surpassed the $10 trillion mark over the last two decades, the interlinked supply networks have grown riskier. At...
Voice AI in HR: Top use cases and benefits of virtual assistants
Over the last few years, voice bots and chatbots have established themselves in a wide array of industries and business sectors. So naturally, AI can can give invaluable assistance in...
Customer service automation that works [+ Definition, Benefits, Strategies]
If you experience high fluctuation in support requests and see your customer satisfaction decreasing, you might be considering implementing automation in your customer support. There are many...
