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Call center

IVR for Call Centers: Make the Switch to Conversational AI

Companies have been investing billions of dollars in interactive voice response (IVR) systems for decades, with the goal of streamlining business processes and speeding up customer service...
Call center
IVR in call center
Call center

AI Voice Assistants Revolutionize Jean Louis David Booking Experience

*** Jean Louis David is the largest hairdressing group in Poland and Europe, and the second-largest in the world. The brand manages a network of over 1000 hair salons in 30 countries...
Call center
salon
Virtual agents

AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?

Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep...
Virtual agents
in-house customer service team vs outsourced team vs AI agents.
Automation

How to Choose Which Process to Automate with AI Virtual Agents

When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get second chances with...
Automation
How to choose which customer service process to automate with virtual agents
Customer support

How to improve the adoption of self-service among customers

Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back...
Customer support
Improve self-service adoption
Virtual agents

AI Virtual Agents in Healthcare: Top Use Cases

According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to...
Virtual agents
virtual agent healthcare
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