A Seamless Patient Experience Across Multiple Locations
In a large practice, every site has its own personality, its own scheduling quirks, and its own front desk team. That works until you realize your patient experience varies more by ZIP code than by anything you intended.
At each location, Talkie is tailored to your existing workflows—scheduling rules, provider availability, intake details—so each site keeps the way it already runs. What stays consistent across every site is what your patients experience: the same quality of conversation, the same booking logic, the same data flowing into your EHR.
Hear from large practices
using Talkie
What managers of large practices
love about Talkie
-
Multi-location coordination, centralized
Patient interactions sync into the EHR across every site, so a patient calling Site A about a Site B appointment gets handled in one call.
-
Concurrent call handling at every location
Your busiest site doesn’t bog down your other sites’ phone systems. Talkie answers every line simultaneously.
-
Per-location scheduling rules
Different providers, different appointment types, different hours, different insurance acceptance per site—Talkie routes against all of it without a custom integration project.
-
Real visibility into call composition
See how many calls each location is handling, what patients are calling about, and where bottlenecks form. Most large practices have never had this data.
-
Cost control as you scale
Adding offshore staff or local headcount per site has compounding costs. Talkie absorbs the excess call volume across every location at a predictable cost.
-
Pilot at one site, expand from there
Many large practices we work with start with a single location and expand once results are clear. Urology Group of Southern California followed exactly this path.
Talkie’s skills handle the complexity that comes with multiple sites
-
Multi-provider, multi-location appointment scheduling
Read moreTalkie can search across providers and locations simultaneously, letting patients trade off “see anyone fast” against “see my preferred provider even if I have to wait.” See how this works in our article on AI scheduling logic.
-
New patient intake on the first call
Read moreTalkie collects only what’s absolutely necessary, generates the chart in real time, and books the first appointment with the right provider at the right site. The remaining formalities can be filled in later. The patient is scheduled before they hang up.
-
Standardized FAQ handling with location-specific details
Read moreInsurance questions, hours, parking, prep instructions—answered consistently, with the right local details automatically applied.
-
Spanish & multilingual
Read moreLarge practices serve more diverse patient populations, and Talkie handles 50+ languages with real-time switching.
-
Appointment reminders across every location
Read morePatients confirm, reschedule, or cancel through the call or text—and your EHR updates accordingly.
-
Patient recall and outreach at scale
Read moreRun recall campaigns across every site—overdue patients, lapsed patients, seasonal campaigns, cancellation recovery. Filter by location, provider, appointment type, or any other EHR criteria. Outcomes logged centrally.
Explore Talkie’s AI capabilities
Scheduling
Patients can manage their appointments 24/7—Talkie offers available slots and handles cancellations according to your rules.
Appointment Rescheduling
Talkie handles rescheduling around the clock so your calendar stays full and nothing falls through the cracks.
Appointment Reminders
AI agents can call patients ahead of their visit, letting them confirm, reschedule, or cancel on the spot—and updating your EHR automatically.
Rx Refill
Refill requests are streamlined—Talkie collects the necessary details, updates your EHR, and notifies the patient when their prescription is ready.
Proactive Outreach
Automatically remind patients about check-ups or follow-up visits to boost continuity of care.
Creating Patient Cases
Collect patient information and create detailed cases in your EHR even after hours—making sure follow-up and care management is efficient.
Advanced Call Routing
No more misdirected calls—Talkie understands why the patient is calling and forwards them to the right team right away.
FAQs
Eliminate repetitive calls—Talkie answers frequent questions with consistent, accurate responses.
New Patient Intake
New patients are guided through a smooth intake process, including scheduling their first visit and important data collection—all on the first call.
Spanish & Multilingual
Appointment Rescheduling
Talkie handles rescheduling around the clock so your calendar stays full and nothing falls through the cracks.
Appointment Reminders
AI agents can call patients ahead of their visit, letting them confirm, reschedule, or cancel on the spot—and updating your EHR automatically.
Tailored for 30+ specialties
Talkie’s AI agents are tailored across dozens of specialties—from primary care and orthopedics to OB-GYN and urology—so multi-location and multi-specialty practices can standardize patient access across every department.
The deepest EHR integration on the market
