Stories from Our Clients

How a Cincinnati Pediatric Practice Handled 6,000+ Calls a Month—and Got Their Scheduling Team Out the Door by 5

After evaluating three vendors, this 2-location pediatric practice chose Talkie—and AI agent “Jessica” now handles over 6,000 calls a month, fully integrated with athenaOne.

Key stats: 6,000+ calls/month · Staff leaving at 5:05 instead of 6:00 · 3 vendors evaluated

How a Dermatology Practice Stopped Choosing Between the Phone and the Patient at the Front Desk

Everyone at this boutique practice wears many hats—and the front desk was spending too much of its day on calls that didn’t need a human. After implementing Talkie, 1,300+ calls a month are handled by AI, the external scheduling company gets a fraction of its previous volume, and documentation is more accurate than when humans were writing the notes.

Key stats: 1,300+ calls/month handled · Reduced external scheduling costs · More accurate documentation than human-created notes

AI Handles 100+ Patient Calls a Day in English and Korean at a Small Washington Clinic

With 40% of patients speaking Korean, this clinic needed more than just call answering—they needed multilingual support around the clock. AI agent “Rachel” now handles 3,200+ calls per month at peak, in both languages.

Key stats: 118+ calls handled per day · 3,200 calls/month at peak · 40% of patients served in Korean

How One Tampa Practice Eliminated Missed Calls and Replaced Its Answering Service with AI

Their front desk was caught between checking patients in, answering questions, and picking up the phone. Something had to give. Two months after deploying AI agent “Sophie,” the practice ditched its third-party answering service entirely—and stopped missing calls.

Key stats: 1,000+ calls/month handled · ~200 patient cases created in month two · 33%+ of cases created after hours

AI receptionist “Zoe” Serves 3,500+ Patients a Month at a Multi-Location Urology Practice

Within one week of deployment, voicemails dropped by 50%. Today, Zoe handles calls in English, Spanish, and Russian—and manages 11 concurrent calls at peak without a single patient waiting on hold.

Key stats: 50% fewer voicemails in week one · 3,500+ unique patients served monthly · 1 FTE reduction in call center staffing

Ensuring After-Hours Patient Support, Even During the Holidays

During the holiday break (Dec 24–Jan 4), this mid-sized Texas practice didn’t miss a single patient call. The AI agent scheduled appointments, created patient cases in the EHR, and answered questions—all while the entire staff was off.

Key stats: 246 after-hours requests handled · 149 patient cases created · 32 appointments scheduled—all outside business hours

“Talkie.ai is a virtual assistant to my front desk team“

Ashley Glisson, Senior Administrator at MHP Radiation Oncology, explains why the front desk staff considers the AI their best new colleague.

When Ashley first heard what Talkie could do, it sounded too good to be true. In this interview, she walks through:

• the challenges the practice faced before implementing AI,
• why her front desk team genuinely loves working alongside their virtual assistant,
• and how AI has helped prevent staff burnout while giving leadership visibility into every front desk call.

Reducing Front Desk’s Workload at a Pediatric Practice

With staff overwhelmed by an impossibly high call volume, this pediatric clinic was struggling with both employee burnout and patient dissatisfaction. After implementing Talkie, patients experience zero hold time, and 38% of all inbound calls are handled without a live agent.

Key stats: 0 seconds hold time · 38% of calls handled autonomously · 30 recognizable patient queries managed by the AI

Round-the-Clock Patient Support

What started as a pediatric clinic expanded into a full family care practice—and the phones expanded with it. Now, 42% of inbound calls are resolved without a live agent, and 25% of callers get redirected to the online Patient Portal.

Key stats: 42% of calls completed without a live agent · 25% deflected to Patient Portal · 1,000+ calls saved through 24/7 availability