6 Ways Automation Reduces Call Center Costs
Over the years there have been many attempts to reduce call center costs with the help of automation. Unfortunately, they’ve been mostly unsuccessful. IVRs that made customers furious even…
We’ve raised our first round of funding, what does it mean for our customers?
This month we raised $800k from Movens VC and LT Capital and the funds secured an option to invest another $530k as a bridge round. We’re proud and excited as the funding not only helps us…
Will AI Replace the Human Workforce? Myths and Facts about AI Voice Assistants.
Technological disruption and innovation are the terms that introduce us to the world we used to read about in sci-fi literature, but for some people, they set off alarm bells. The future is…
Customer Service Automation vs. COVID-19 – a Vision of the Post-pandemic World
The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer online are now creating…
What is Botsanality: the Definition of Bot Personality
How to give a bot personality? Does it need it at all? Should it be more funny or official, more emotional or dehumanized? Which personality will best suit your business? The answers to these…
AI Virtual Assistant at Jean Louis David Hair Salon Group
Jean Louis David is the largest hairdressing group in Poland and Europe, and the second largest in the world. The brand manages a network of over 1000 prestigious hair salons in 30 countries…
