Video Hub

Explore podcast discussions, client success stories, and more—all in one place. See how our technology helps healthcare providers reduce front desk workload, improve patient experience, and streamline call management.

📌 Scaling Practice Management Podcast

 

Listen to our podcast to discover:

  • Insights from practice leaders who have effectively scaled their operations.
  • The latest AI, automation, and industry trends.
  • Advice directly from top healthcare leaders on overcoming challenges and building successful teams.

Interview with Teá Young, Operations Manager at Young Skin Dermatology

 

Watch the interview to find out:

  • How a boutique dermatology practice was losing face-to-face patient time to an overwhelming volume of phone calls.
  • Why the ModMed integration—and specifically Talkie’s transcription notes—became the team’s most valued feature.
  • How Talkie reduced the practice’s reliance on a costly external scheduling company.

Interview with Leasa Horst, Practice Administrator at ESD Pediatric Group

 

Watch the interview to find out:

  • Why a staffing crisis in the scheduling department became the tipping point for adopting AI.
  • How Talkie adapted to the practice’s unconventional scheduling workflow—instead of the other way around.
  • What happened when AI agent “Jessica” started handling 6,000+ calls a month—and why the scheduling team is finally leaving on time.

Interview with Jimmy Kallikadan, CEO at Health + Glow Primary Care and Med Spa

 

Watch the interview to find out:

  • How “Sophie,” the practice’s AI agent, handles over 1,000 calls a month and created nearly 200 patient cases in just its second month.
  • Why over a third of those patient cases were captured during off hours—and how that replaced a costly answering service.
  • What Talkie’s deep integration with athenahealth looks like in practice, from verifying existing patients to creating new charts automatically.

Interview with Dr. Vuthy Leng, Physician at Family Medicine Clinic

 

Hear directly from Dr. Leng about:

  • How a small practice in Washington handles 100+ patient calls a day with an AI assistant—in both English and Korean.
  • Why older patients in their 60s surprised the clinic by readily adopting AI scheduling.
  • What it took to integrate Talkie with Elation Health and tailor the AI to a diverse patient population.

Talkie.ai ModMed EMA Open Demo Webinar

 

Watch the webinar featuring Jim Roth, COO at Urology Group of Southern California, who talked about:

  • The practices’ experience with Talkie.
  • A typical week for their AI agent, Zoe.
  • The impact it had on the clinic.

Talkie.ai athenaOne Integration Open Demo Webinar

 

Watch the webinar to find out more about:

  • Talkie’s deep integration with athenahealth.
  • The specific way Talkie schedules appointments for patients and creates charts for new patients.
  • What the audience asked—and how our team responded to questions about texting, transfers, and more.

Interview with Jim Roth, Chief of Operations at Urology Group of Southern California

 

Watch the interview to find out:

  • The reason why Urology Group of Southern California started looking for a solution like Talkie.
  • What kind of support is offered by AI agents.
  • Why it’s worth it to give Talkie’s AI agents a try.

Finding Product-Market Fit and Scaling in HealthTech with Talkie.ai | Blueprint

 

The conversation includes thoughts on:

  • The inspiration behind Talkie.ai.
  • The importance of building a great team.
  • The evolution of AI tools.

AI Voice Agent as Healthcare’s Answer to Front Desk Pressure and Patient Access | Keep IT Healthy

 

Listen to the conversation to learn:

  • Why AI automation works extremely well in healthcare.
  • How does Talkie.ai handle sensitive data.
  • How AI solutions can introduce more empathy in healthcare.

Interview with Ashley Glisson, Senior Administrator at MHP Radiation Oncology

 

Watch the interview to find out:

  • What are the challenges our client faced before Talkie.ai—and why our voice agents felt too good to be true.
  • Why the front desk team loves their AI virtual assistant.
  • How AI prevents staff burnout, boosts patient experience, and grants visibility into front desk calls.

AI Healthcare Phone Service to Improve Patient Access | The Better Outcomes Show

 

Check out the conversation to learn:

  • How AI voice agents reduce front desk overload.
  • Why AI doesn’t replace human interaction—but actually restores empathy by freeing staff to focus on meaningful patient care.
  • What are the biggest challenges in implementing AI in healthcare—and how the right approach ensures seamless integration with EHRs and workflows.

Talkie.ai Scales Complex Call Center Interactions | Healthcare IT Today

 

Watch to find out:

  • How we’re making patient communication easier and front desk workloads more manageable.
  • What is the patients’ reaction to interacting with voice agents.
  • What kind of conversations the voice agents are best at.

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