Customer support

Customer Service Automation vs. COVID-19 – a Vision of the Post-pandemic World

The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer online are now creating…
Conversation design

What is Botsanality: the Definition of Bot Personality

How to give a bot personality? Does it need it at all? Should it be more funny or official, more emotional or dehumanized? Which personality will best suit your business? The answers to these…
Conversation design
Virtual agents

AI Virtual Assistant at Jean Louis David Hair Salon Group

Jean Louis David is the largest hairdressing group in Poland and Europe, and the second largest in the world. The brand manages a network of over 1000 prestigious hair salons in 30 countries…
Virtual agents
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