Scheduling, Reminders, and Other Routine Tasks, Handled for Your Psychiatry Practice

Yes. Protecting patient data is fundamental to how we work. We meet HIPAA requirements and we also hold SOC 2 Type II certification for an added layer of assurance.

The AI collects the request and routes it to a provider, who makes the decision. Our agents confirm the patient’s identity (such as name and date of birth), check the medication details (dosage, last fill date), and send the request on. Your practice sets how recently a patient must have been seen to get a refill, with separate rules for controlled substances; if a visit is due, the patient can book it on the same call. For every request, the AI only collects and routes: it never approves a prescription on its own. Because we integrate with your EHR, every request is tracked and documented.

Yes. We build call flows that help patients pin down their visit type—a new psychiatric evaluation, a med-management follow-up, a therapy session, a telepsychiatry visit, etc—and the AI offers times that fit your scheduling rules. It works the same way for practices that offer therapy alongside medication management, routing each request to the right psychiatrist, nurse practitioner, or therapist. You decide which visit types the AI books and which it leaves for your staff.

Your practice decides how urgent calls are handled, and we set those rules with you during implementation. During office hours, the AI transfers urgent calls to your staff. After hours, it escalates them to your on-call provider, who is always told that someone called. The AI never gives clinical advice.

For concerns that aren’t urgent, the AI follows the routing rules your practice sets during setup—taking a message for your team, transferring to staff, or booking a visit.

The AI doesn’t attempt an answer to anything that calls for clinical judgment. If necessary, it hands the call to your staff or offers to book the patient in with a provider.

Yes. Talkie works across voice, text, and web chat, so patients who’d rather not talk through why they’re calling—at work, on a bus, or simply by preference—can reach your practice in whatever way feels most comfortable.

No. Talkie takes over repetitive work—scheduling, refills, routine questions—so your staff can focus on complex conversations and patients in the practice. Many practices expand their capacity this way without adding headcount, and patients still reach a person whenever they need one.

Yes—we’re upfront about it. The agent introduces itself as a virtual assistant, with a greeting like: “Thanks for calling our practice. I’m Jessica, your AI assistant.” Patients always know who they’re speaking with.