In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates that...
Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a new flight...
“AI is gonna take over your job by…”, who hasn’t seen that headline? For years automation tools have been mostly portrayed as a cheaper alternative to the human workforce. So it is no surprise...
Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual...
More and more companies are becoming interested in augmenting their customer service teams with virtual agents, but as with any new technology, practical information about the process is...
When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments of delight...