AI and multilingual support: A cost-effective way to reach your global audience
In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates that...
Virtual agents in the travel and hospitality industry [8 automation-ready use cases]
Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a new flight...
How to Get Your Customer Service Team On Board with AI Virtual Agents
“AI is gonna take over your job by…”, who hasn’t seen that headline? For years automation tools have been mostly portrayed as a cheaper alternative to the human workforce. So it is no surprise...
AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases
Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual...
How to Successfully Implement an AI Virtual Agent
More and more companies are becoming interested in augmenting their customer service teams with virtual agents, but as with any new technology, practical information about the process is...
How to Measure Customer Experience — Strategy, Metrics, and Best Practices
When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments of delight...
