Customer support

How to Get Your Customer Service Team On Board with AI Virtual Agents

“AI is gonna take over your job by…”, who hasn’t seen that headline? For years automation tools have been mostly portrayed as a cheaper alternative to the human workforce. So it is no surprise...
Customer support
Virtual agents

AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases

Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual...
Virtual agents
Virtual agents

How to Successfully Implement an AI Virtual Agent

More and more companies are becoming interested in augmenting their customer service teams with virtual agents, but as with any new technology, practical information about the process is...
Virtual agents
virtual agent implementation process
Customer experience

How to Measure Customer Experience — Strategy, Metrics, and Best Practices

When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments of delight...
Customer experience
Automation

How Customer Experience Automation Benefits You and Your Customers

In the past few years, customer experience (CX) has become one of the most exciting aspects of business, and it is now clear that a great product alone is not enough. Exceptional customer…
Automation
Virtual agents

What is an AI Virtual Agent? Benefits, Use Cases, and How to Get Started

A virtual agent is an AI-based software program that interacts with humans in a similar way to live agents. Virtual agents (also called virtual or voice assistants) can provide services and…
Virtual agents
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