How to Measure Customer Experience — Strategy, Metrics, and Best Practices
When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments of delight...
How Customer Experience Automation Benefits You and Your Customers
In the past few years, customer experience (CX) has become one of the most exciting aspects of business, and it is now clear that a great product alone is not enough. Exceptional customer…
What is an AI Virtual Agent? Benefits, Use Cases, and How to Get Started
A virtual agent is an AI-based software program that interacts with humans in a similar way to live agents. Virtual agents (also called virtual or voice assistants) can provide services and…
Why choose Talkie.ai for customer service automation
If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a provider that is the right…
How to Help Your Customer Service Team Succeed During the Pandemic Holiday Season
The holiday season has never been easy on customer service teams, with call volume being even 65% higher than usual. This year the holiday shopping experience falls under the shadows of a…
Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment
Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing…
