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Customer experience

How to Measure Customer Experience — Strategy, Metrics, and Best Practices

When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments of delight...
Customer experience
Automation

How Customer Experience Automation Benefits You and Your Customers

In the past few years, customer experience (CX) has become one of the most exciting aspects of business, and it is now clear that a great product alone is not enough. Exceptional customer…
Automation
Virtual agents

What is an AI Virtual Agent? Benefits, Use Cases, and How to Get Started

A virtual agent is an AI-based software program that interacts with humans in a similar way to live agents. Virtual agents (also called virtual or voice assistants) can provide services and…
Virtual agents
Customer support

Why choose Talkie.ai for customer service automation

If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a provider that is the right…
Customer support
why choose Talkie for customer service automation
Customer support

How to Help Your Customer Service Team Succeed During the Pandemic Holiday Season

The holiday season has never been easy on customer service teams, with call volume being even 65% higher than usual. This year the holiday shopping experience falls under the shadows of a…
Customer support
Automation

Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment

Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing…
Automation
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