AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?
Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep...
How to Choose Which Process to Automate with AI Virtual Agents
When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get second chances with...
How to improve the adoption of self-service among customers
Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back...
How to choose the right conversational AI platform for your business?
Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their market...
AI and multilingual support: A cost-effective way to reach your global audience
In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates that...
Virtual agents in the travel and hospitality industry [8 automation-ready use cases]
Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a new flight...
