IVR for Call Centers: Make the Switch to Conversational AI
Companies have been investing billions of dollars in interactive voice response (IVR) systems for decades, with the goal of streamlining business processes and speeding up customer service...
AI Voice Assistants Revolutionize Jean Louis David Booking Experience
*** Jean Louis David is the largest hairdressing group in Poland and Europe, and the second-largest in the world. The brand manages a network of over 1000 hair salons in 30 countries...
AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?
Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep...
How to Choose Which Process to Automate with AI Virtual Agents
When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get second chances with...
How to improve the adoption of self-service among customers
Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back...
How to choose the right conversational AI platform for your business?
Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their market...
