How to improve the adoption of self-service among customers
Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back...
AI and multilingual support: A cost-effective way to reach your global audience
In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates that...
Why choose Talkie.ai for customer service automation
If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a provider that is the right…
Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment
Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing…
6 Ways Automation Reduces Call Center Costs
Over the years there have been many attempts to reduce call center costs with the help of automation. Unfortunately, they’ve been mostly unsuccessful. IVRs that made customers furious even…
We’ve raised our first round of funding, what does it mean for our customers?
This month we raised $800k from Movens VC and LT Capital and the funds secured an option to invest another $530k as a bridge round. We’re proud and excited as the funding not only helps us…
