Why choose Talkie.ai for customer service automation
If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a provider that is the right…
Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment
Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing…
6 Ways Automation Reduces Call Center Costs
Over the years there have been many attempts to reduce call center costs with the help of automation. Unfortunately, they’ve been mostly unsuccessful. IVRs that made customers furious even…
We’ve raised our first round of funding, what does it mean for our customers?
This month we raised $800k from Movens VC and LT Capital and the funds secured an option to invest another $530k as a bridge round. We’re proud and excited as the funding not only helps us…
Will AI Replace the Human Workforce? Myths and Facts about AI Voice Assistants.
Technological disruption and innovation are the terms that introduce us to the world we used to read about in sci-fi literature, but for some people, they set off alarm bells. The future is…
Customer Service Automation vs. COVID-19 – a Vision of the Post-pandemic World
The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer online are now creating…
