Mid-size pediatric clinic uses AI Voice Assistants to reduce the front-end staff’s workload

The challenge: Handle an overwhelmingly high volume of patient calls with limited staff.

The outcome: Talkie’s AI voice assistant acts as a first touchpoint for 100% of patient calls, and it handles 38% of them on its own. The staff is significantly less burnt out.

Clinic’s Profile: This tight-knit team handles complete care of children from newborn to 21 y/o. For years, they’ve faced significant challenges with staff burnout, and patient dissatisfaction.

  • 30 recognizable patient queries
    the bot handles autonomously
  • 0s hold time achieved
  • 38% inbound calls completed
    without a live agent

Automated processes

• Appointment management
• New patient registration
• Rx refill
• FAQ support

How did Talkie impact patient communication?

  • Talkie handles the initial phone contact from patients, significantly reducing the call volume transferred to the clinic staff. In this win-win setting, patients get their inquiries resolved faster and the staff does not need to spend the entire day on the phone.
  • AI voice assistant is the core of the clinic’s omnichannel strategy. When the AI identifies patients who could resolve their issue online, it encourages them to use clinic’s patient portal. As a result, more patients schedule their appointments online, saving the staff even more time.
  • After experiencing no hold times on the phone, the patients now have more confidence that both themselves and their children are well taken care of by the clinic. As a result, they are now friendlier and more understanding toward the clinic staff.
Dekalb Pediatric Associates has 0s hold time achieved thanks to Talkie.ai

Thanks to Talkie.ai, our callers are more relaxed, and our front desk staff is less overloaded. The reduction in calls we had to handle was noticeable immediately. I really recommend Talkie.ai as they have a great team and the entire experience was phenomenal.

Practice Administrator

Ready to reduce your front desk staff’s workload?

Medical voice assistants from Talkie.ai are pre-trained to handle a wide range of clinical and administrative call based tasks.

Enhance and automate your patient contact center services with convenient 24/7 phone-based self-service options and instant call answering.

  • Reduce healthcare call center costs by up to 60%

  • Human-like interaction with intelligent call routing

  • Reduce burnout and time pressures on clinical staff