The challenge: Handle an overwhelmingly high volume of patient calls with limited staff.
The outcome: Talkie’s AI voice assistant acts as a first touchpoint for 100% of patient calls, and it handles 38% of them on its own. The staff is significantly less burnt out.
Clinic’s Profile: This tight-knit team handles complete care of children from newborn to 21 y/o. For years, they’ve faced significant challenges with staff burnout, and patient dissatisfaction.
Automated processes
• Appointment management
• New patient registration
• Rx refill
• FAQ support
Thanks to Talkie.ai, our callers are more relaxed, and our front desk staff is less overloaded. The reduction in calls we had to handle was noticeable immediately. I really recommend Talkie.ai as they have a great team and the entire experience was phenomenal.
Practice Administrator
Medical voice assistants from Talkie.ai are pre-trained to handle a wide range of clinical and administrative call based tasks.
Enhance and automate your patient contact center services with convenient 24/7 phone-based self-service options and instant call answering.
Reduce healthcare call center costs by up to 60%
Human-like interaction with intelligent call routing
Reduce burnout and time pressures on clinical staff