Family Care Practice offers round-the-clock patient support

  • The challenge: Provide quality patient support during peak times and after hours.
  • The outcome: Patients now get their questions answered and prescription requests taken instantly, 24/7. It deflects a quarter of them to the online Patient Portal, and handles additional 32% calls without a need to transfer to the front desk.
  • Clinic’s profile: They started as a pediatric clinic but have expanded its specialty to become a family care practice for patients of all ages. Now, with an increased scope of offered services, they wanted to improve their patient communication and become more efficient.
  • 42% inbound calls completed
    without a live agent
  • 25% calls deflected to
    the online Patient Portal
  • 1000+
    calls saved thanks
    to 24/7 availability

Automated processes

• Rx refill
• Appointment management
• New patient registration
• FAQ support

How did AI voice assistants improve patient experience?

  • Before introducing AI voice assistants, patients often could not get through to the clinic due to staff handling an impossibly high volume of incoming calls. Now, their calls get picked up instantly.
  • The staff was overwhelmed with the number of calls they had to manage. Now, with nearly half of patient requests handled automatically by Talkie.ai, the number of calls sent to staff is much more feasible.
  • The patients appreciate the time they save thanks to automated information intake for prescription refills or callback requests.

Talkie AI has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member.

Family Nurse Practitioner

Ready to support your patient calls 24/7?

Medical voice assistants from Talkie.ai are pre-trained to handle a wide range of clinical and administrative call based tasks.

Enhance and automate your patient contact center services with convenient 24/7 phone-based self-service options and instant call answering.

  • Reduce healthcare call center costs by up to 60%

  • Human-like interaction with intelligent call routing

  • Reduce burnout and time pressures on clinical staff