Automated call-based patient appointment scheduling for medical clinic front desks
Hi, Cliff Marks here. I would like to book an appointment with my primary care physician.
Sure, it's 6th of July 1980.
Yeah, that's perfect.
No, that's everything. Cheers!
Make it easier for patients to contact your medical clinics and manage their appointments over the phone with a virtual front desk staffed with service-ready intelligent voicebots from Talkie.ai.
- 24/7 patient access to make and manage appointment over the phone
- Self-service automation cuts call queue waiting times to zero
- Ease the workload of clinic staff and reduce operating costs
Self-service call-based access, 24/7/365
Making appointments is a critical first step in a patient’s healthcare journey.
Global staff shortages in healthcare, patients are waiting longer than ever to talk with front desk staff or are forced to used online portals with which many patients struggle.
Our virtual assistants make it easier for patients to call your clinic at any time to make and manage their appointments.
Intelligent, autonomous appointment scheduling
No more call queues for appointments. Our virtual assistants are able to handle a wide range of tasks related to appointment management at your medical facilities. Patient callers can:
- Book new appointments with the virtual assistant over the phone
- Change appointments to a new date, time or physician
- Cancel appointments
- Receive automatic notifications of upcoming appointments or cancellations via call or SMS
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Retain more patients and attract new ones with convenient 24/7/365 self service options
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Ease the workload of front desk staff and free up more of their time to focus on patient care
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Reduce contact center operating costs by up to 60% with Talkie.ai’s voicebot platform solution