Customer Service Automation vs. COVID-19 – a Vision of the Post-pandemic World
The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer online are now creating…
What is Botsanality: the Definition of Bot Personality
How to give a bot personality? Does it need it at all? Should it be more funny or official, more emotional or dehumanized? Which personality will best suit your business? The answers to these…
