AI Virtual Agents in Healthcare: Top Use Cases
Virtual agents can take care of the repeatable, administrative part of healthcare workers’ jobs. Here are the 4 most popular use…
AI Phone Automation for Better Patient Access
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-99%on-hold time for patients
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-60%call center operational costs
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85%call automation rate
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0voicemails
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24/7phone self-service access
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87%CSAT score
Improve patient engagement with voice AI
Talkie.ai’s medical voice assistants offer patients a wide range of automated self-service options
when they call a healthcare provider
Scheduling
Never miss a single scheduling call. Get more appointments on your providers’ calendar, and make your patients’ life easier.
Prescription Refill
Save patients’ and staff’s time, and let the AI Assistant collect the data, send the data to an EHR, and notify the patient that the prescription is ready for collection.
Proactive Outreach
Boost your value-based care commitment thanks to an AI assistant calling, texting, and emailing patients in need of checkup.
Creating Patient Cases
Enable your patients to leave essential information with the voice assistant, even when your staff is not available.
Advanced Call Routing
Direct your patients to the correct provider, department, or your patient portal depending on what they say, not what they press.
FAQs
Let the AI assistant handle 30+ repetitive FAQs, allowing your front-end to focus on more white-glove calls and tasks.
Appointment Rescheduling
Rescue revenue leakage by allowing your patients to reschedule their visits, rather than canceling them.
Appointment Reminders
Gain back the control over your providers’ calendar. Significantly lower the no-show rate with automated, smart reminders.
In sync with your EHR every step of the way
- Integrates seamlessly with your team’s current workflows
- Works within the system your staff already knows inside and out
- Leverages the same data that powers your front-line experts
Health System
Providers
Patients
Handle unlimited amount of calls with AI
Let your patient service team focus on white-glove care, and more complex patient cases
- Prioritize new patient inquiries
- Book more appointments
- Reduce staff burnout
Eliminate unnecessary calls
Free your providers, and their assistants from listening to voicemails, and inessential follow-up calls
- Transcribe, and update patient cases instead of listening to voicemails.
- Let AI take Rx refill calls, and update the EHR with all the needed information
No more waiting on hold
Empower your patients to experience world-class phone access
- 24/7 availability on vital services
- Zero waiting time on hold
Increase patient access with voice AI
Precise call routing on steroids
Patients spend a lot of time navigating complex IVRs. 15% of the time, they get through to the wrong person, or wait a long time for the representative to answer a simple question regarding the office’s opening hours. With AI voice assistants, your patients will swiftly get routed to the correct department simply by saying what they are looking for. Oh, and their FAQs will be answered instantly.
Managing appointments without any hassle
The majority of patient calls concern scheduling, changing, or canceling their appointments. Talkie.ai’s voice assistants empower your patients to manage their appointments without waiting on hold ever again. And with our voice AI trained not to sleep, calls from patients can be answered 24/7.
Automated prescription refills
Collecting repeat prescription refill orders is not very difficult. It just takes time. Let the voice assistant do the majority of heavy lifting, and free up your staff from handling these calls. The best part? We deliver the results in a clearly formatted report, so your medical staff can get through them faster than ever.
No-show, no more
Patients miss appointments for a variety of reasons – but there is no reason for you not to help them make it. With automated appointment reminders, your no-show rate will drop drastically, and your operational efficiency will soar. Your AI assistant can call, text, and send emails, so you are certain your patients show up.
Collecting data when you can’t
Using conversational voice to interact with patients, we can collect patient details such as symptoms, personal information, medication requests, or appointment details, and provide these details to the staff. This greatly enhances the patient experience, reduces the workload on the staff, and disposes the need for the patient to leave a voicemail or be put on hold.
Smart patient activation
To stay healthy, your patients need to do their annual checkups, prostate exams, or mammograms. AI voice assistants can scour through your EHR, and call when it’s high time for an appointment. They also help you promote seasonal campaigns like flu shots or back-to-school physicals.
Integrated with your systems
Extensive end-to-end integrations help you get rid of manual data entry plaguing front-end teams. Talkie is natively connected with major EHR, and telephony systems to ensure seamless two-way data transfer.
Automate what you need
Some challenges are greater than others. With our flexible solution, you can choose the processes your registration team needs to automate the most. Even automating a single type of call will take a lot of pressure off your staff.
You’re special! ✨
Each clinic is different. Each clinic has different needs. And while most calls are similar, we understand your needs may be unique. That’s why we designed our voice assistants to be highly customizable. During the exploratory phase, we’ll design a process that perfectly matches your clinic’s soul and voice.
Talkie AI has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member. Talkie AI always has their finger on the pulse of our practice, as they regularly make recommendations for new and more effective ways to leverage their technology to achieve our stated goals. We are so glad that we have found such an innovative partner in the Talkie AI team.Â
Thanks to Talkie.ai, our callers are more relaxed, and our front desk staff is less overloaded. The reduction in calls we had to handle was noticeable immediately. I really recommend Talkie.ai as they have a great team and the entire experience was phenomenal.
I had a good call with the AI Jessica. She gave me 3 possible times for my appointment, and I was able to get my checkup scheduled for the following day, even though the registration team assured me earlier that there are no free spots available.
I am in awe of the ease of use of this solution. The ability to reschedule my son’s appointment without the need to wait on hold is amazing. Every medical center should have one of these.
I don’t mind scheduling my calls with that AI. On the contrary, the bot is faster than waiting until someone picks up the phone.
I remember the times when you had to wait for an hour to get through to the already frustrated receptionist. Had to call in at 7:30 exactly to not be the 80th person in the queue.
Secure and compliant
Maintaining the highest level of data security is crucial, especially when it comes to sensitive patient data. To prove that we’re taking it seriously, we passed the SOC 2 type I audit. Now, you can be sure, your data will be handled in accordance with top-notch security practices, and HIPAA guidelines.
Frequently asked questions
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What are Talkie.ai voice assistants?
Talkie.ai’s voice assistants are voicebots that use advanced AI and speech recognition to automate call center and front desk services for healthcare facilities.
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Can voice assistants speak more than one language?
They sure can! Our voice assistants are available in a growing list of 15 + languages. Augment your contact center services with multilingual voice assistants who are available 24/7 to help your callers. Read more about improving the patient experience with 24/7 medical reception services here.
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Is the healthcare voice assistant available 24/7?
Absolutely. Our healthcare voicebot is designed to provide round-the-clock assistance. Whether it’s the middle of the night or the break of dawn, it’s always ready to support your patients.
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How accurate and reliable is the information provided by the healthcare voicebot?
We pride ourselves on the near 100% comprehension and reliability of the information our voicebot provides. It’s built with cutting-edge AI, constantly updated with the latest healthcare guidelines to ensure your patients receive trustworthy assistance.
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How do you handle patient data?
We take data security incredibly seriously. To ensure that your patients’ data is handled with the most secure, and recent practices, we’ve completed a SOC2 audit. We use advanced encryption and comply with all healthcare data protection regulations (including HIPAA) to ensure your patient’s data remains confidential and secure.
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Does the voicebot have to integrate with my EHR?
No. Voicebots can answer FAQs, take prescription renewal requests, cancel, or reschedule their appointments, and more without the integration with your EHR.
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How does the voicebot work?
Your patients can speak to it as they would to a human. The voicebot will understand the caller, and provide relevant information and support based on the pre-programmed answers your team chooses. This also means that the voicebot can only say the phrases you teach it to say. Our AI voicebot operates using advanced natural language processing and machine learning algorithms.
Want to know how AI Jessica could assist your team?
- 1 Fill out a form
- 2 Our expert will contact you within 24 hours
- 3 We’ll analyze your team’s current needs
AI voice assistant, within just a few days, will help you instantly answer 100% patient calls, and significantly free up your front-end team.
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Reduce your staff workload, and burnout
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Automate up to 85% of the most repetitive calls like scheduling, Rx refills, and FAQs
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Reduce call center operational costs by 60%
Learn more about AI voice automation for Healthcare
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