Never miss a patient call again

Talkie.ai provides scalable voicebot services
to support medical front desk contact centers
using AI-powered virtual assistants
pre-trained for healthcare services.

Reduce operating costs
Increase staff capacity
Offer callers convenient self services

Check out our voicebots

300 Simultaneous calls handled by voicebots
60% Medical call center cost reduction
0s On hold time for patient callers

Automate patient services
with smarter voice AI

Talkie.ai’s medical voice assistants offer patients a wide range
of automated self-service options when they call your medical practices.

Thank you for contacting Easy Health. How can I help you today?

API: 126-381-0226 calling

Caller: Cliff Marks

Hi, Cliff Marks here. I would like to book an appointment with my primary care physician.

Intent: Appointment_request

API: primaryCare_NormanMD

Hello Cliff, for verification purposes, can you tell me your date of birth?

DOB: 6th July, 1980

Sure, it's 6th of July 1980.

DOB: verification_passed

Thank you so much.

Dr. Norman's first available appointment is this Thursday at 3 PM. Does that work for you?

Yeah, that's perfect.

Appointment date: June 2nd, 3:00 PM

API: update_cal_NormanMD

Great. Your appointment is scheduled for 3 PM, Thursday, the 2nd of June. I'll send you a confirmation text shortly.

API: send_confirmation_text

Can I help you with anything else?

No, that's everything. Cheers!

Bye. Have a nice day!

Hi, this is Easy Health Clinic calling. Am I speaking with Tom Hill?

API: call 151-328-0776

Reason for call: appointment_confirmation

Yeah, this is Tom Hill speaking.

I’m calling to confirm your appointment with Doctor White, scheduled for July 26th, 2022 at 2:30 pm.

Do you still confirm this appointment?

Oh right, no, I can’t attend this visit unfortunately.

Appointment status: unable_to_attend

That’s okay. Would you like me to cancel the appointment or should we look for another available date?

I’d like to reschedule for sometime next week.

Intent: reschedule_appointment

Of course, I will connect you to a representative who will arrange a new appointment for you.

API: transfer_inbound

Please hold the line for one moment while I transfer you.

Thank you for contacting Easy Health Clinic. How can I help you today?

API: 133-254-0156 calling

Caller: Andrew Stewart

Yeah, I’d like to refill my prescription please.

Intent: prescription_refill

Sure, I can help you with that. I have matched your phone number to a record in our system, but I still need some additional information for verification purposes.

Can you please provide me with your full name?

My name is Andrew Stewart.

Name: verified

Okay, thank you. And what are the last four digits of your social security number?

SSN: *****5289

5289.

SSN: verified

Thank you. Can you also tell me your date of birth?

DOB: October 17th, 1983

It’s October 17th, 1983.

DOB: verified

Great, thank you. Now, could you please tell me who is your prescribing doctor?

Yes, it’s doctor Steven Jones.

Caller’s doctor: Steven Jones

Okay, and what’s the name of the medication for which you would like to get a refill?

It’s somaxine.

Requested refill: Somaxine; med_ID: 41267746728

And lastly, what is the dosage of that medication?

10 milligrams.

Dose: 10mg

Great, that’s everything I need. Your request will be passed over to doctor Jones for verification and approval. You will be receiving a call within the next 48hrs with the status of your request.

Additionally, I’ve just sent you an SMS confirming all the details. Is there anything else I can help you with today?

API: send_confirmation_text

No, that’s everything, thank you!

Great, have a wonderful day!

Thank you for contacting Easy Health Clinic. How can I help you today?

API: 148-227-2644 calling

Caller: unknown

Hi, I’d like to cancel my appointment.

Intent: cancel_appointment

Sure, I can help you with that. Can you please tell me what’s your full name?

Yeap, my name is Carolyn Johnson.

Name: Carolyn Johnson

Got it, thanks. Now, can you please tell me the name of your doctor and the appointment date?

So the appointment is with Doctor Heather Baldwin and it’s scheduled for August 3rd at 3 pm.

Doctor: Heather Baldwin

Appointment date: August 3rd, 3:00 PM

Thank you, I have all the information I need. Your appointment has been canceled and you should be receiving a confirmation SMS shortly.

API: update_calendar_baldwin

API: send_confirmation_text

Is there anything else I can help you with today?

No, thank you, that will be all, goodbye!

Great, have a wonderful day!

Booking appointments

Callers can make appointments with the voice assistants without the need for interaction with reception staff.

Confirming appointments

Our voice assistants can confirm appointments with callers, reducing the risk of no shows that can result from long call queues.

Prescription refills

Voice assistants can gather all the information required to reorder prescription refills from patients and submit the information for physician approval.

Managing appointments

Callers can manage their appointments with record systems automatically updated by the voice assistants. Physician calendars are automatically automated to reflect adjusted appointments.

Enhanced patient services

Reduce operating costs

Voice AI can reduce your contact center operating costs by up to 60% with scalable virtual assistant services.
Increase staff capacity

Let our intelligent voice assistants handle your most frequent call processes so your staff can focus on what they do best – caring for patients.
Offer callers convenient self services

Offer callers the convenience of fully automated call-based self service options. 24/7. 365 days a year.

Read our reviews

Read what verified users say about our voicebots and service over at G2.com.

9.5/10 Quality of support
9.3/10 Ease of use

Go to our G2.com profile to read our reviews.

Designed and trained specifically for clinical settings

Our expert consultants are here to guide you through getting up and running with voice automation for your medical facility.

Talk to an expert

What others say about us

Patients get a better experience, and front-desk employees can finally focus on quality instead of quantity

Anna Brzostowska

Medidesk

Talkie.ai is a robust medical platform that makes the administrative work of healthcare professionals much more effective.

Tomasz Wysoczański

Medchart

From 24/7 patient support to reduced strain on healthcare systems, the advantages of automating the medical triage telephone process are vast.

Tomasz Domino

Infermedica

Frequently asked questions

What are Talkie.ai voice assistants?

Talkie.ai’s voice assistants are voicebots that use advanced AI and speech recognition to automate call center and front desk services for healthcare facilities.
What processes can be automated using Talkie.ai’s medical voice assistants?
You’ll be surprised at how versatile our medical voice assistants are. Our voice assistants are pre trained specifically to optimally support ominchannel contact centers for medical clinics, hospitals and other healthcare services.

Callers get instant call answering with voice AI assistance to access common self service processes:
- Appointment management
- Automated appointment reminders and confirmation
- Prescription refill ordering
- Clinic FAQs
- Digital Front Door (Voice IVR)
How long does it take to start using a voice assistant service at my medical facilities?

Start using voice automation in a matter of weeks, not months. Talk to our experts about implementing voice assistants at your organization.
Can voice assistants speak more than one language?

They sure can! Our voice assistants are available in a growing list of 15 + languages. Augment your contact center services with multilingual voice assistants who are available 24/7 to help your callers. Read more about improving the patient experience with 24/7 medical reception services here.
Can I integrate Talkie.ai voice assistants into my existing contact center systems?

Yes! Our voicebot platform integrates with most major contact center technologies to offer call routing and automated service options. See our Integrations page for further details.