Talkie is a one-stop-shop for conversational AI. It lets you create powerful virtual agents without writing a single line of code. Quick to implement. Scales on demand.
Voice assistants can take care of repetitive queries and provide support 24/7, significantly decreasing your contact center costs.
Provide zero on-hold time and first-call resolution to improve customer experience. Free up agents’ time to solve complex queries and provide personal support.
Reduce customer effort by providing the same level of experience and accuracy during every call.
Interacting with our voice assistants feels natural because customers can speak at their usual pace, interrupt, change the subject without warning, similar to a conversation between humans.
Our platform has all the features you need to build a successful virtual agent. From creating your first conversation flow to testing the solution to analyzing its performance.
Build from scratch or use pre-made components
Test and train with intuitive tools
Manage calls with Talkie Dialer
Gain insights from call recordings and transcripts
Monitor and analyze performance with reports
Use a friendly, drag-and-drop interface to create virtual agents that help customers achieve their goals: get information, schedule an appointment, or order their favorite product.
Whether you prefer to build AI agents on your own or work with a team of experts, Talkie has got your back. Whatever way you choose, you can start small, see results, and grow from there.
Talkie was designed to be used by customer service teams, so you don’t need a tech background to successfully design and train the virtual agent, analyze calls, and much more. Our support team will be at arm’s length in case you need help navigating the platform.
Talkie isn’t just a platform. We’re also a multidisciplinary team of specialists who can support you every step of the way. It’s up to you to decide how involved in the process you want to be. If needed, we can take care of the entire virtual agent lifecycle.
After long discussions, a well-planned development process, and numerous tests and analyses, we can now boast a fantastically functioning, increasingly automated customer service thanks to the collaboration with Talkie. I can confidently state that implementing the bot was a wise business decision.
Residents who called were initially surprised that they were dealing with a robot, but they soon realized that the solution facilitates communication with the City Hall and reduces the wait time for a connection with a consultant. We have noticed a significant increase in connections serviced by the City Hall brokers. The robot improves the work of the entire team, removing the need for the broker to perform repetitive tasks.
Customers expect an appointment hotline to be available whenever they need it, including late at night and on weekends. Our virtual assistant is always available; you can call it at any time, and every call is answered promptly. Furthermore, the service is standardized, which improves customer service quality. What’s also important is that the virtual assistant always provides the client with consistent information.
The amount of arrears paid increased significantly after the implementation of Talkie, while the costs of servicing this process decreased. In most cases, one conversation was all that was required for customers to pay their debts. Additionally, Talkie is a very intuitive tool. I quickly learned to use it and make slight modifications to the original script.
Using the Talkie platform, we were able to reach a large group of our employees in a matter of days and collect their feedback on remote work. We gained important knowledge in a short period of time and without involving the entire HR team, allowing us to quickly react and respond to the needs of our employees.
The bot handles more than half of the read-out calls, significantly reducing incoming call traffic, the waiting call queue, and improving contact center indicators as well as caller satisfaction. […] The satisfaction survey’s results are impressive, with satisfaction levels ranging from 94 percent to 98 percent for the bot conversation.
We were impressed by Talkie’s openness and concern for the security of sensitive data. Our investment in Talkie cut our costs and eliminated the need to hire new employees while maintaining the highest level of customer service! Talkie is a solution that can help you achieve a variety of benefits, both financially and in terms of improving customer service.