AI Phone Automation for Better Patient Access

  • 100% instantly answered calls from patients
  • 93% efficiency
    in confirming appointments
  • 0s on-hold time
    for patients
  • 60% call center
    costs reduction

Improve patient engagement with voice AI

Talkie.ai’s medical voice assistants offer patients a wide range of automated self-service options
when they call a healthcare provider.

  • Intelligent Front Door
  • FAQ
  • Intelligent intake
  • Promoting Patient Self-Service

Intelligent Front Door

Enhance digital engagement by directing your patients to the right department, or your website based on what they say, not the IVR tree.

FAQ

Answer your patients’ most pressing questions without keeping them on hold. Trained voice assistants answer all the pre-defined questions, reducing wait times and frustration.

Intelligent intake

Enable your patients to leave essential information with the voice assistant even when your staff is not available.

Promoting Patient Self-Service

Empower your patients to use your online portal saving your front-desk staff’s valuable time.

Increase patient access with voice AI

Precise call routing on steroids

Precise call routing on steroids

Patients spend a lot of time navigating complex IVRs. 15% of the time, they get through to the wrong person, or wait a long time for the representative to answer a simple question regarding the office’s opening hours. With AI voice assistants, your patients will swiftly get routed to the correct department simply by saying what they are looking for. Oh, and their FAQs will be answered instantly.

Managing appointments without any hassle

Managing appointments without any hassle

The majority of patient calls concern scheduling, changing, or canceling their appointments. Talkie.ai’s voice assistants empower your patients to manage their appointments without waiting on hold ever again. And with our voice AI trained not to sleep, calls from patients can be answered 24/7.

Automated prescription refills

Automated prescription refills

Collecting repeat prescription refill orders is not very difficult. It just takes time. Let the voice assistant do the majority of heavy lifting, and free up your staff from handling these calls. The best part? We deliver the results in a clearly formatted report, so your medical staff can get through them faster than ever.

no-show no more

No-show, no more

Patients miss appointments for a variety of reasons – but there is no reason for you not to help them make it. With automated appointment reminders, your no-show rate will drop drastically, and your operational efficiency will soar. Your AI assistant can call, text, and send emails, so you are certain your patients show up.

Collecting data with Talkie.ai

Collecting data when you can’t

Using conversational voice to interact with patients, we can collect patient details such as symptoms, personal information, medication requests, or appointment details, and provide these details to the staff. This greatly enhances the patient experience, reduces the workload on the staff, and disposes the need for the patient to leave a voicemail or be put on hold.

Smart patient activation

To stay healthy, your patients need to do their annual checkups, prostate exams, or mammograms. AI voice assistants can scour through your EHR, and call when it’s high time for an appointment. They also help you promote seasonal campaigns like flu shots or back-to-school physicals.

Automate with Talkie.ai

Automate what you need

Some challenges are greater than others. With our flexible solution, you can choose the processes your registration team needs to automate the most. Even automating a single type of call will take a lot of pressure off your staff.

You're special

You’re special! ✨

Each clinic is different. Each clinic has different needs. And while most calls are similar, we understand your needs may be unique. That’s why we designed our voice assistants to be highly customizable. During the exploratory phase, we’ll design a process that perfectly matches your clinic’s soul and voice.

Thanks to Talkie.ai, our callers are more relaxed, and our front desk staff is less overloaded. The reduction in calls we had to handle was noticeable immediately.
I really recommend Talkie.ai as they have a great team and the entire experience was phenomenal.

Frequently asked questions

  • What are Talkie.ai voice assistants?

    Talkie.ai’s voice assistants are voicebots that use advanced AI and speech recognition to automate call center and front desk services for healthcare facilities.

  • How long does it take to start using a voice assistant service at my medical facilities?

    You can start using voice automation in a matter of weeks, not months. Talk to our experts about implementing voice assistants at your organization.

  • Can voice assistants speak more than one language?

    They sure can! Our voice assistants are available in a growing list of 15 + languages. Augment your contact center services with multilingual voice assistants who are available 24/7 to help your callers. Read more about improving the patient experience with 24/7 medical reception services here.

  • Can I integrate Talkie.ai voice assistants into my existing contact center systems?

    Yes! Our voicebot platform integrates with most major contact center technologies to offer call routing and automated service options. See our Integrations page for further details.

  • Is Talkie integrated with my EHR system?

    Talkie is integrated with the market-leading EHR systems, such as Epic, AthenaHealth or Cerner. We keep on adding more integrations, so reach out to our team to learn if your EHR is supported.

Let’s talk about the value
of voice automation

Get in touch to find out about solutions and pricing. Our expert consultants are available now.

Learn more about AI voice
automation for Healthcare

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