Build, train and manage voice assistants in one place

Talkie is a one-stop-shop for conversational AI. Create powerful virtual agents without writing a single line of code. Quick to implement. Scales on demand.

Talkie Conversational AI platform for customer service automation

Leading companies trust our AI voice bots

Thank you for calling Paul’s Salon, Virtual Assistant speaking. Would you like to make an appointment?

Yes, please.

Great, which service are you interested in?

I’d like to get a haircut.

What day would you like to come in?

This Thursday, please.

What time is suitable?

Maybe at 2 PM.

Great, let me confirm the details of your booking. Thursday, April 6 at 2 PM. Is this correct?

Yes, that’s perfect.

Thank you. Your booking has been confirmed. You should receive a text message with a confirmation shortly. Is there anything else I can do for you today?

No, thank you very much. Goodbye!

Thank you. Have a nice day!

Voice assistants customers want to talk to

Interacting with our voice assistants feels natural because customers can speak at their usual pace, interrupt, change the subject without warning, similar to a conversation between humans.

Gain all the benefits of contact center automation

  • Reduce costs

    Voice assistants can take care of repetitive queries and provide support 24/7, significantly decreasing your contact center costs.

  • Save time

    Provide zero on-hold time and first-call resolution to improve customer experience. Free up agents’ time to solve complex queries and provide personal support.

  • Provide consistency

    Reduce customer effort by providing the same level of experience and accuracy during every call.

All-in-one platform that supports you throughout the entire virtual agent lifecycle

Our platform has all the features you need to build a successful virtual agent. From creating your first conversation flow to testing the solution to analyzing its performance.

  1. 1

    Build from scratch or use pre-made components

  2. 2

    Test and train with intuitive tools

  3. 3

    Manage calls with Talkie Dialer

  4. 4

    Gain insights from call recordings and transcripts

  5. 5

    Monitor and analyze performance with reports

Talkie Virtual Agent Process

Build a complete voice assistant without coding

Use a friendly, drag-and-drop interface to create virtual agents that help customers achieve their goals: get information, schedule an appointment, or order their favorite product.

Conversational AI that fits your business needs

Whether you prefer to build AI agents on your own or work with a team of experts, Talkie has got your back. Whatever way you choose, you can start small, see results, and grow from there.

  • Build virtual agents on your own

    Talkie was designed to be used by customer service teams, so you don’t need a tech background to successfully design and train the virtual agent, analyze calls, and much more. Our support team will be at arm’s length in case you need help navigating the platform.

    Request a demo
  • Work with a team of experts

    Talkie isn’t just a platform. We’re also a multidisciplinary team of specialists who can support you every step of the way. It’s up to you to decide how involved in the process you want to be. If needed, we can take care of the entire virtual agent lifecycle.

    See how we work

Our customers say

Adopting an iterative approach to implementing Talkie.ai voicebots very quickly gave us input to make early adjustments and improvements to the automation process. On top of that, a truly transparent and partner collaboration with the Talkie.ai team enabled us to try and test how our customer base would react and respond to interacting with an AI voice agent.

Adam Banaszkiewicz – Product and Process Management Team at Agile Center

ING Lease (Poland)

Case study

After long discussions, a well-planned development process, and numerous tests and analyses, we can now boast a fantastically functioning, increasingly automated customer service thanks to the collaboration with Talkie. I can confidently state that implementing the bot was a wise business decision.

Tomasz Ciupa

Call Center Manager – BSH

Case study

We were impressed by Talkie’s openness and concern for the security of sensitive data. Our investment in Talkie cut our costs and eliminated the need to hire new employees while maintaining the highest level of customer service! Talkie is a solution that can help you achieve a variety of benefits, both financially and in terms of improving customer service.

Magdalena Meus

Customer Relationship Director – Columbus Energy

Case study

Our clients have achieved amazing results with Talkie. They can serve double the customers, patients get a better experience, and front-desk employees can finally focus on quality instead of quantity.

ANNA BRZOSTKOWSKA

Project Manager – Medidesk

Case study

Residents who called were initially surprised that they were dealing with a robot, but they soon realized that the solution facilitates communication with the City Hall and reduces the wait time for a connection with a consultant. We have noticed a significant increase in connections serviced by the City Hall brokers. The robot improves the work of the entire team, removing the need for the broker to perform repetitive tasks.

Ewelina Makowska and Bartłomiej Surówka

Poznań City Hall

Customers expect an appointment hotline to be available whenever they need it, including late at night and on weekends. Our virtual assistant is always available; you can call it at any time, and every call is answered promptly. Furthermore, the service is standardized, which improves customer service quality. What’s also important is that the virtual assistant always provides the client with consistent information.

Tomasz Bączyk

General Manager – Jean Louis David

Case study

Using the Talkie platform, we were able to reach a large group of our employees in a matter of days and collect their feedback on remote work. We gained important knowledge in a short period of time and without involving the entire HR team, allowing us to quickly react and respond to the needs of our employees.

HR Team

Seris Konsalnet

The bot handles more than half of the read-out calls, significantly reducing incoming call traffic, the waiting call queue, and improving contact center indicators as well as caller satisfaction. […] The satisfaction survey’s results are impressive, with satisfaction levels ranging from 94 to 98 percent for the bot conversation.

Małgorzata Łabęda

Customer Service Standards and Quality Specialist – EWE Energia

The amount of arrears paid increased significantly after the implementation of Talkie, while the costs of servicing this process decreased. In most cases, one conversation was all that was required for customers to pay their debts. Additionally, Talkie is a very intuitive tool. I quickly learned to use it and make slight modifications to the original script. 

Monika Mosakowska

Head of Billing – Apaczka

Case study

Find out how Talkie can help your customer service team