Manage Patient Demand with AI Agents as Your Orthopedic Practice Grows
Orthopedic patients reach out to practices with all kinds of problems—from back pain and carpal tunnel syndrome, to broken bones and arthritis. Such a wide variety of conditions contributes to a staggering volume of calls that your front desk staff face every day.
How to make sure every patient is heard and your employees aren’t overwhelmed?
The answer is: introducing Talkie’s AI agents into your workflows.
“My name is Jessica, the virtual assistant.
I can help you with…”
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Prescription refill requests
When patients reach out to request refills of medications, our AI agents verify prescription details, confirm patient information, and process the request, ensuring a smooth approval process.
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Appointment Scheduling
Orthopedic practices manage a wide range of visits, from joint replacement consultations and fracture follow-ups to sports injury assessments. Our AI assistant identifies the reason for the visit, checks availability, and applies your clinic’s scheduling rules to connect patients with the right specialist.
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Responding to Frequently Asked Questions
Your staff will no longer have to answer routine questions, like those about office hours, physical therapy preparation, or parking. Instead, it’s our AI that handles these inquiries instantly, freeing up your staff to focus on more complex or sensitive patient needs.
Your patients: happy and informed. Your staff: focused and efficient
Our AI agents aren’t supposed to reinvent the patient experience—they’re designed to mirror the processes your patients already know and trust. The difference? They work alongside your staff to reduce workload and ensure that every patient receives timely, consistent, and high-quality support, no matter when they call.
Scheduling
Ensure every patient call is answered, whether they need an evaluation for chronic joint pain, a follow-up for a fracture, or a visit for back pain management. Maximize appointment availability while improving access to your orthopedic specialists.
Rx Refill
Automate medication refill requests for pain management, anti-inflammatory medications, or post-surgical prescriptions. The AI assistant collects necessary patient information, updates the EHR, and notifies patients when their prescription is ready—reducing the workload for your staff.
Proactive Outreach
Boost patient engagement with automated reminders for physical therapy sessions, post-op follow-ups, and ongoing treatment plans through calls, texts, and emails.
Creating Patient Cases
Capture patient-reported symptoms such as joint pain, swelling, or limited mobility—even when your office is closed. Talkie.ai collects this information in real time, helping your clinicians prep for consults and procedures.
Advanced Call Routing
Whether a patient is calling about imaging results, physical therapy follow-ups, or surgical consults, Talkie.ai routes them to the right specialist or department—no manual intervention required.
FAQs
Automate responses to common pre- and post-op questions, rehab timelines, and insurance details—cutting down on repeat calls and giving patients the clarity they need.
Appointment Rescheduling
Patients can easily reschedule procedures, check-ups, or therapy sessions over the phone, 24/7—without staff involvement.
Appointment Reminder
Why are orthopedic practices
and Talkie.ai a perfect match?
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Deep understanding of the specialty
Orthopedic terminology, conditions, and medications are very unique—our AI agents are trained to recognize them in conversation with patients and react accordingly.
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Kind and competent communication
Built to address patient concerns with empathy and expertise, ensuring every patient feels understood and supported—whether they’re dealing with a recent injury, recovering from surgery, or managing a chronic orthopedic condition.
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EHR integration
Read more about integrationsTalkie syncs the information it receives directly to your EHR—we’re integrated with athenahealth’s athenaOne, ModMed EMA, Elation Health, and eMedicalPractice. This lets you always provide a complete, efficient communication experience.
Seamless Deployment in Three Simple Steps
What Our Clients Say
Main reasons to consider Talkie’s AI agents in your orthopedic practice
Make missed calls a thing of the past
Every call is picked up, so your patients are satisfied with the service, and you don’t lose potential revenue.
High-value work doesn’t get put off for later
Your team consists of experts, so their time is best spent on complex tasks, like delivering personalized care, solving complex patient issues, and driving the overall efficiency of your practice. If routine calls are handled by AI, the staff can do more, leading to better outcomes and a more satisfying experience for your patients.
Patient satisfaction at the highest level
Every patient that contacts the practice receives prompt, professional assistance from Talkie’s AI agents—regardless of when they’re calling.
Talkie.ai has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member.Nurse Practitioner Michigan-based Clinic
Frequently Asked Questions
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How do your AI agents handle orthopedics-specific terminology and procedures?
We collaborate with orthopedic specialists to build a specialized database of procedures, conditions, and treatments—covering everything from joint replacements and fracture care to arthroscopic surgeries and physical therapy protocols. Our AI agents are trained on this terminology to accurately understand and respond to patient inquiries related to orthopedic care.
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Does Talkie.ai comply with HIPAA and other healthcare regulations?
Yes. Data security is a top priority. We comply with HIPAA regulations by encrypting sensitive data, restricting access to authorized personnel, and maintaining detailed audit logs. Additionally, we hold SOC 2 Type II certification to ensure the highest level of compliance and security.
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How do AI agents process prescription refill requests?
Our AI assistants verify patient identity (e.g., name, date of birth), confirm medication details (dosage, last fill date), and, if all criteria are met, route the request for approval. Seamless EHR integration ensures accurate tracking and documentation of prescription refills.
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Can your AI handle both routine and specialized orthopedic appointments?
Absolutely. We configure call flows to help patients specify their visit type—whether it’s a routine consultation for joint pain, or an assessment for a sports injury. The AI then suggests appointment times based on your clinic’s scheduling parameters.
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How does Talkie.ai handle urgent or emergency orthopedic-related calls?
If a caller describes an urgent issue, the AI immediately advises them to seek emergency care if necessary. For non-life-threatening concerns, the system escalates the call to the appropriate on-call staff or directs them to your urgent-care workflow.
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Will AI agents replace my front desk team?
Not entirely. Talkie.ai automates repetitive tasks like scheduling, prescription refills, and answering common patient questions, allowing your staff to focus on complex patient interactions and administrative duties. Many practices find they can scale more efficiently without adding extra headcount, all while maintaining a human touch.
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What happens if a patient asks a question only an orthopedic specialist can answer?
Our AI agents assess each inquiry and provide pre-approved responses when possible. They also recognize when a question requires clinical expertise and will escalate the inquiry to a staff member or prompt the patient to book a consultation. This ensures your patients always receive appropriate care and guidance.
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How quickly can Talkie.ai integrate with my phone system and EHR?
Our setup process is designed to be quick and seamless. With existing integrations for leading EHRs like athenahealth, ModMed EMA, and Elation Health, most orthopedic practices complete implementation within 2 to 3 weeks. We work with your IT or telephony provider to configure phone lines and scheduling systems, ensuring a smooth transition.
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Will patients know they are speaking with an AI assistant?
We encourage transparency, introducing the AI agent as a virtual assistant with wording like: “Welcome to Green Sky Orthopedics. I’m Jessica, your AI assistant.” Patients appreciate clear communication, and our AI is designed to sound warm, empathetic, and professional—delivering a natural yet transparent experience.
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What kind of support do you offer after implementation?
Our team provides continuous monitoring, analytics, and regular check-ins to ensure the AI agent performs optimally. We also update and refine the system based on patient feedback, evolving practice needs, and any changes in scheduling or medication workflows.