Don’t Make OB-GYN Patients Wait. Offer Instant Support with AI Agents
Obstetrics and gynecology practices handle an incredibly diverse range of patient needs. A single physician might move seamlessly between prenatal visits, routine screenings, fertility treatments, and urgent gynecological cases.
But every visit starts at the front desk. Managing a busy clinic and providing attentive care is challenging enough without the added distraction of constantly ringing phones.
Talkie’s AI agents handle incoming calls so your team can focus on the patients right in front of them.
Routine call? Let Talkie.ai handle it
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Prescription refill requests
Patients often call to ask for a refill of their medication—such as contraceptives or prenatal vitamins. Our AI agents collect all the relevant information upfront, enter them into your EHR, and notify the correct person about the request. All of this means the rx process becomes smoother for patients and quicker for providers.
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Appointment Scheduling
OB-GYN practices handle diverse appointments, including pregnancy check-ups, annual exams, and menopause consultations. Our AI assistant determines the reason for each patient’s visit, checks availability, and follows your clinic’s scheduling guidelines to book patients efficiently with the appropriate provider.
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Frequently Asked Questions
Routine inquiries—like questions about appointment preparation, maternity care protocols, or even parking—no longer need to consume your staff’s valuable time. Instead, our AI agents respond instantly, basing their answers on your existing knowledge base, and allowing your team to focus on in-person care.
AI agent: your patients’ and your front desk team’s best friend
Busy front desks will miss calls, and important details may fall by the wayside. But your patients expect high-quality service—and unanswered calls or long wait times don’t measure up. That’s where our AI agents come in. They help your staff out by lightening their workload, providing timely, consistent, and empathetic support to every patient, no matter when they reach out.
Scheduling
Make sure every patient call gets answered promptly—whether they’re scheduling prenatal visits, fertility consultations, or urgent gynecological appointments. Maximize your clinic’s appointment availability while improving patient access to your OB-GYN specialists.
Rx Refill
Automate refill requests for prescriptions such as contraceptives, prenatal vitamins, and hormone therapies. The AI agent gathers essential patient information, updates the EHR seamlessly, and informs patients when their prescriptions are ready, reducing workload for your front desk staff.
Proactive Outreach
Increase patient engagement with automated reminders for upcoming prenatal check-ups, annual exams, post-procedure follow-ups, and ongoing wellness plans through calls, texts, and emails.
Creating Patient Cases
Collect sensitive patient-reported symptoms—like irregular bleeding, pelvic pain, or pregnancy concerns—even after hours. Talkie.ai gathers the right details so your clinicians can prepare before the visit, without needing a callback.
Advanced Call Routing
Whether it’s a prenatal care question, lab result follow-up, or birth control consultation, Talkie.ai routes patients to the appropriate provider or department based on their request—no hold time, no confusion.
FAQs
Automate answers to common OB-GYN questions, including appointment prep, lab instructions, and pregnancy timelines. Patients get clarity fast, while your staff stays focused on clinical care.
Appointment Rescheduling
Give patients the flexibility to reschedule anything from annual exams and ultrasounds to prenatal visits—quickly and easily, 24/7.
Appointment Reminder
Designed with obstetrics and gynecology practices in mind
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Insight into the specialty context
In order to successfully communicate with your patients, our AI agents need to understand the specialized OB-GYN terminology, conditions, and medications—and they do, thanks to the way they are trained. They can easily recognize what the patients are talking about and react accordingly without delays.
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Friendly interactions
Patients call your practice with extremely personal topics, and many of them can be highly stressful. That’s why it’s important patients are put at ease through empathetic and effective conversation—even when they’re simply scheduling an appointment.
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EHR integration
Read more about integrationsTalkie syncs information directly with your EHR—we’re integrated with athenahealth’s athenaOne, ModMed EMA, Elation Health, and eMedicalPractice. This lets you always provide a complete, efficient communication experience.
Seamless Deployment in Three Simple Steps
What Our Clients Say
Why is Talkie.ai the way to go
for your OB-GYN practice?
Our AI agent knows the difference
Reaching the on-call provider quickly can be critical during pregnancy. But not every after-hours call needs to wake the provider up.
Talkie’s AI agent understands when a patient truly needs urgent support—and when it can handle the request itself. It handles routine calls like prescription refills or appointment questions, routes only the right ones to the on-call provider, and even helps manage the on-call schedule across your facility.
There’s time to focus on high-value work
There’s so much more to being a member of the front desk team than just answering phone calls. They need to interact with patients that visit the practice for appointments, manage administrative tasks, solve complex issues, and so on. If they’re constantly getting distracted by phone calls, it’s that much more difficult to support your patients and do their job well.
Patient interactions can happen anytime, without overwhelming your staff
Contacting your practice has never been easier—patients can schedule appointments, leave messages for providers, or request prescription refills whenever it’s convenient for them.
Working with the team at Talkie.ai has been a truly smooth experience! The level of customer support they’ve provided has been outstanding, and we’ve already noticed a significant difference since implementing their virtual front desk. AI Jessica has been a game changer, effectively eliminating the issue of missed calls. As a result, we no longer lose valuable information about new patients. Thank you, Talkie.ai and Team!Physician Multispeciality Clinic
Frequently Asked Questions
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How does your AI agent handle OB-GYN-specific terminology and procedures?
We collaborate with OB-GYN specialists to build a detailed database covering procedures, conditions, and treatments—from prenatal care and ultrasounds to fertility treatments and routine screenings. Our AI agents are trained on this terminology to recognize and respond accurately to OB-GYN-related patient inquiries.
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Does Talkie.ai comply with HIPAA and other healthcare regulations?
Yes. Data security is a core priority. We adhere to HIPAA guidelines by encrypting sensitive information, restricting access strictly to authorized personnel, and maintaining comprehensive audit logs. Additionally, we hold SOC 2 Type II certification to ensure compliance with rigorous security standards.
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How do AI agents process prescription refill requests?
Our AI assistants verify patient identity (e.g., name, date of birth), confirm medication details (dosage, previous refill date), and route the request for approval if all criteria are met. Integration with your EHR ensures precise documentation and tracking of prescription refills.
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Can your AI handle both routine and specialized OB-GYN appointments?
Absolutely. We configure call flows to help patients specify appointment types clearly—whether it’s a routine annual exam, prenatal check-up, fertility consultation, or urgent gynecological visit. The AI then suggests appointment times based on your clinic’s scheduling parameters.
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How does Talkie.ai handle urgent or emergency OB-GYN-related calls?
If a caller describes an urgent issue, the AI immediately advises them to seek emergency care if necessary. For non-life-threatening concerns, the system escalates the call to the appropriate on-call staff or directs them to your urgent-care workflow.
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Will an AI agent replace my front desk team?
Not entirely. Talkie.ai automates routine tasks such as scheduling, prescription refills, and responding to common patient inquiries, enabling your staff to focus on complex patient interactions and critical administrative tasks. Many practices find they can scale more efficiently without adding extra headcount, all while maintaining a human touch.
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What happens if a patient asks a question only an OB-GYN specialist can answer?
Our AI agents evaluate each inquiry and deliver pre-approved responses when appropriate. If a question requires clinical expertise, the AI recognizes this immediately and escalates the inquiry to a member of your team or encourages the patient to schedule a consultation, ensuring patients always receive suitable care and guidance.
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How quickly can Talkie.ai integrate with my phone system and EHR?
Our setup process is designed to be quick and seamless. With existing integrations for leading EHRs like athenahealth, ModMed EMA, Elation, and eMedicalPractice, most OB-GYN practices complete implementation within 2 to 3 weeks. We work with your IT or telephony provider to configure phone lines and scheduling systems, ensuring a smooth transition.
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Will patients know they are speaking with an AI assistant?
We encourage transparency, introducing the voice agent with wording like: “Welcome to Green Sky OB-GYN. I’m Jessica, your AI assistant.” Patients appreciate this clarity, and our AI is designed to sound warm, empathetic, and professional—delivering a natural yet transparent experience.
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What kind of support do you offer after implementation?
Our team provides continuous monitoring, analytics, and regular check-ins to ensure the AI agent performs optimally. We also update and refine the system based on patient feedback, evolving practice needs, and any changes in scheduling or medication workflows.