Your digital
front door—powered by
a conversational AI assistant
Delight your patients by picking up their calls instantly and handling or re-routing inquiries accurately—in any language. Talkie.ai frees up the time of your busy front desk team so they can focus on high-value tasks requiring a human touch.
Talkie is a digital front door of 300+ clinics:
How does Talkie handle calls?
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1
Instant pick up
Say goodbye to hold times. Talkie answers every call immediately, listens to the request, and accurately identifies the reason for contact. It works seamlessly across languages, making the process effortless for all patients.
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2
Caller identification
Your practice receives calls from a variety of sources—patients, other providers, and pharmacies. Based on your guidelines, Talkie identifies the caller type and adapts its response to meet their specific needs.
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3
Immediate assistance
Talkie assists with common requests on the spot, from answering questions and scheduling appointments to refilling prescriptions and more, saving time for your staff.
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4
Accurate call routing
For requests that require a live team member, Talkie routes the call to the appropriate person, team, or department, following your practice’s specific rules and workflows.
Why Choose Talkie.ai as Your Practice’s Phone Front Door?
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Zero wait times
Talkie answers every call immediately, so patients never have to wait on hold. The AI virtual agent is available 24/7, allowing patients to contact your practice and get assistance when it’s most convenient for them.
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Save time and reduce staff burnout
Talkie manages up to 85% of routine calls, giving your team more time to focus on complex patient care tasks. With fewer interruptions, staff gets more done each day.
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Maximize revenue, minimize lost opportunities
Talkie ensures every patient inquiry is addressed, reducing missed appointments and prevents from losing revenue opportunities.
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Simplified call management
Talkie replaces outdated IVR systems, eliminating frustration and minimizing human error. With AI-powered intelligent call routing, we ensure calls are directed swiftly and accurately based on your practice’s specific protocols.
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Powerful data insights
and transparencyEvery call is captured and comprehensively documented with detailed transcripts and insights, accessible in a secure practice portal. Get empowered with a complete view of call activity across all practice locations with access to a client portal.
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Protect your practice
from spam and robocallsSpam and robocalls can be a major distraction for your practice. Talkie identifies these calls and disconnects them, ensuring your phone lines stay clear and your team can focus on what matters most.
Key features
Unlimited concurrent calls
Talkie handles multiple calls simultaneously, ensuring no call is left unanswered. Whether it’s a busy Monday morning or a sudden surge in appointment requests, our AI voice agents make sure every patient gets a response instantly—without overwhelming your staff.
Fast-tracks high-priority calls
Urgent calls are immediately identified and routed to the appropriate personnel. This ensures that critical calls are addressed as quickly as possible, while all other inquiries are handled efficiently without delays.
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Customizable call routing rules
Talkie navigates calls to your extension numbers, provider names, and departments based on your rules.
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Multilingual
Supports English, Spanish, and other languages, allowing patients to communicate in their preferred language
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After-hours support
Non-emergency requests are documented in your EHR, while emergencies are immediately transferred to on-call providers.
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Support for multiple locations
Designed to serve practices with multiple locations, providing centralized data access for designated administrators.
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Trained for specialties and primary care
Expertly trained to manage processes for primary care and specialties, including dermatology, urology, oncology, pain management, ob-gyn and more.
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Integrated with leading systems
Talkie integrates seamlessly with leading phone systems and multiple EHRs, identifying callers and logging data directly into patient charts.
See Talkie’s digital front door in action
Scheduling
Ensure every patient call is answered, whether they’re booking routine check-ups or procedures. Boost appointments for your providers while simplifying the scheduling process for your patients.
Rx Refill
Streamline refill requests for prescriptions and treatments. Let the AI Assistant gather the required patient details, update the EHR, and notify patients when their prescription is ready—saving time for both staff and patients.
Creating Patient Cases
Capture key information about new or ongoing health concerns—even when your team can’t pick up the phone. Talkie.ai collects patient details, so you have a head start on every case.
Advanced Call Routing
Intelligently direct patients to the right provider or support staff based on their unique concerns. No more pressing numbers—our AI assistant routes calls according to what patients actually say.
FAQs
Let our AI assistant handle repetitive questions about prescription refills, insurance coverage, and more—freeing your front desk to focus on more personalized patient needs.
Appointment Rescheduling
Prevent lost revenue by letting patients reschedule their visits on the fly. Ensure your calendars stay filled, and your patients stay satisfied.
Appointment Reminder
Talkie.ai is a virtual assistant to my front desk team. It helps them improve their job satisfaction, reduce burnout over time, it helps prioritize the needs of the patients and stay ahead of their workload. If it wasn’t for Talkie AI, we would have to definitely hire at least two [additional] front desks. But this has definitely made a huge difference within our practice to not have to do that.Ashley Glisson Senior Administrator at MHP Radiation Oncology
FAQ
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How many calls can Talkie handle at the same time?
Talkie can manage unlimited concurrent calls without delays.
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Can Talkie handle calls outside regular office hours?
Yes, Talkie is fully capable of handling calls during after-hours and holidays, following your practice’s specific rules.
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How does Talkie.ai identify the reason for a call?
Talkie uses natural language processing to listen to the caller and accurately determine their request (e.g., appointment, prescription, general inquiry, etc.).
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Can my practice access the calls handled by Talkie?
Yes, Talkie provides full transparency. You can access detailed records of all calls handled, including the purpose, outcome, routing details, and full transcript in the secure portal.
