AI Agents with Every Skill Your Practice Needs to Better Serve Your Patients

Your front desk team has multiple crucial responsibilities—from serving as the first line of contact with new patients, through managing the calendars of your providers, to continually responding to inquiries in a helpful, calm, and consistent manner. Often, they even have multiple conversations at once.

This overload of responsibilities can lead to burnout for your team. For patients, it can lead to their case being resolved very slowly—or not at all.

The solution? AI agents that support your front desk (and your patients) in everyday tasks.

Healthcare worker at a desk holds a phone between shoulder and ear, coordinating multiple tasks.

Here’s What AI Agents Can Do
at Your Practice

  • Front Desk 24/7

    Answer every call immediately, assist with common requests, and if necessary, route the call to the appropriate department without delay. Get access to detailed transcripts and insights about every conversation so that no patient information gets misplaced.

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  • Appointment Scheduling

    Let your patients easily schedule, reschedule, or cancel appointments over the phone, 24/7, and without waiting on hold. Capture more bookings by answering every call, improve patient satisfaction, and reduce the workload of your staff.

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  • Prescription Refills

    Whenever a patient calls your practice to ask for a refill of their medication, the AI agent can collect patient information, update the EHR, and alert patients when their prescriptions are ready, freeing up your staff to handle more complex tasks.

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  • Voicemail Replacement

    Eliminate the need for a separate voicemail system by capturing, transcribing, summarizing, and storing patient messages directly in your EHR. Reduce the need for follow-ups by having the AI agent gather all the relevant information upfront.

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  • FAQ Automation

    Have the AI agent respond to common patient questions, like your opening hours or insurance coverage. The responses are accurate and consistent because they’re based on your own knowledge base.

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  • Appointment Reminders

    Proactively contact patients via phone calls or text messages to manage upcoming visits. All interactions are EHR-integrated, reducing no-shows and freeing staff from manual follow-ups.

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  • Message for Provider

    Enable your patients to leave secure messages to their providers whenever they need to. The AI will ask follow up questions to better summarize the message, log it in your system, and notify the team. This way, the patients will be able to leave messages without waiting on hold, and your team will get to respond without interrupting their tasks.

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  • Spanish & Multilingual

    Talkie’s AI agent can manage every patient call in their preferred language. This leads to a reduced risk of misunderstandings or patients choosing another practice—without having to hire more staff.

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  • Waitlist Management

    Fill out your providers’ calendars by automating the management of your waitlists. When someone cancels an appointment, our AI agent contacts the best-suited patient from the waitlist and schedules their visit, without adding extra work for your team.

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  • New Patient Intake

    Onboard new patients faster by instantly creating their patient chart on the initial call. Gather essential info and book the first appointment first, supplement additional necessary information to the chart later.

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Book a Demo to See Voice AI in Action

Hear from our clients

Talkie had made a great impact on our practice. I find that the value is only getting better as we go along. It allowed our patients to be able to reach us 24 hours a day. We love the fact that our Korean patient is able to call and is able to get [AI] Rachel to speak in Korean. For all of my staff to be able to handle 100 calls a day, it’s impossible. But with Talkie.ai—not a problem at all.

Dr. Vuthy Leng

Physician
Family Medicine Clinic

Read the case study

The solution provides clear operational value, especially in streamlining workflows and capturing patient information within our EHR. Patient adoption is critically important to us, and we see it as a shared focus area where we continue to work closely with the team. Their collaborative, flexible, and proactive approach has made them a strong partner in adapting the solution to our practice’s needs.

Dr. Brian Clow

Primary Care Physician
Black Bear Primary Care

If you’re on the fence about trying Talkie I would encourage you to give them a try. I found them to be affordable, responsive, and creative in their problem-solving approaches to our business. The Talkie team is very knowledgeable about healthcare and very responsive to our needs and have been very willing to partner with us in a team approach to bringing AI agent service to our patient base.

Jim Roth

Chief of Operations
Urology Group of Southern California

Talkie.ai is a virtual assistant to my front desk team. That’s how I describe it to other offices. Nurses sometimes have assistants, doctors have assistants—but the front desk team doesn’t. Talkie is that assistant.

Ashley Glisson

Senior Administrator
MHP Radiation Oncology Institute

Our call center was struggling to manage the high volume of incoming calls. Now that we’ve got Talkie, our team is able to address patient requests and calls much faster than before. Every call is answered now.

Teresa Ilagan

Practice Manager
Vegas Vascular Specialists

Talkie has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member.

Family Nurse Practitioner

Family Care Practice

Thanks to Talkie.ai, our callers are more relaxed, and our front desk staff is less overloaded. The reduction in calls we had to handle was noticeable immediately. I really recommend Talkie.ai.

Practice Administrator

Pediatric Clinic

Working with the team at Talkie.ai has been a truly smooth experience! We’ve already noticed a significant difference since implementing their virtual front desk, effectively eliminating the issue of missed calls.

Young male doctor in a white coat with a stethoscope smiles

Physician

Multispecialty Clinic

After receiving 3700 phone calls in 1 month we needed help. Talkie has eliminated the burden of the calls, freeing up the staff to have more one on one interactions with patients. Jessica works when we don’t, which allows for after hour scheduling and requests for refills.

Physician

Medical Practice

Talkie.ai has been a great experience for us. It has reduced the burden significantly. Messages including voicemail show up in the chart almost instantly and very accurate. This has been a great addition to our practice, and it is hard to imagine running the practice without it.

Physician

Medical Practice

Listen to Talkie Interact with Patients

  • Scheduling
  • Rx Refill
  • Proactive Outreach
  • Creating Patient Cases
  • Advanced Call Routing
  • FAQs
  • New Patient Intake
  • Spanish & Multilingual

Scheduling

Your patients can book, reschedule, or cancel appointments without waiting on hold or checking the practice schedule to call during working hours.

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Rx Refill

Automate the process of refilling prescriptions. The AI agent will collect the necessary information from the patient, update your EHR, and notify the patient when their prescription is ready.

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Proactive Outreach

Help your patients stay on top of their health by sending them automated reminders to encourage them to book appointments (e.g. yearly check-ups or follow-ups.)

Creating Patient Cases

Collect patient information and create detailed cases in your EHR even when your team is unavailable—enabling efficient follow-up and care management.

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Advanced Call Routing

Direct patient calls to the appropriate department or staff based on their needs and your practice’s workflows.

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FAQs

Automate responses to common questions, saving time for your team and providing quick, accurate information to your patients.

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New Patient Intake

Don’t make new patients wait to book their first appointment—automatically gather essential information, create their patient chart, and schedule their appointment during the first call. Supplement additional necessary information later.

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Spanish & Multilingual

Provide seamless communication for patients by offering support in their preferred language, to ensure accessibility and satisfaction.

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Ready to discuss how Talkie AI can support your practice?

Book a demo

Curious to see how AI Front Desk Agents
could support your team?

The AI agent will help you instantly answer 100% patient calls, and significantly free up your front desk team.

  • Reduce your staff workload and burnout

  • Automate up to 85% of the most repetitive calls like scheduling, Rx refills, and FAQs

  • Reduce call center operational costs by 65%

Book a Demo

FAQ

  • Is the AI agent available 24/7?

    Absolutely. Our healthcare AI agent is designed to provide round-the-clock assistance. Whether it’s the middle of the night or the break of dawn, it’s always ready to support your patients.

  • Can AI front desk agents speak more than one language?

    They sure can! Besides English, our AI agents are available in Spanish and a growing list of other languages.

  • How do you handle patient data?

    We take data security incredibly seriously. To ensure that your patients’ data is handled with the most secure and up-to-date practices, we’ve completed a SOC2 audit. We use advanced encryption and comply with all healthcare data protection regulations (including HIPAA) to ensure your patient’s data remains confidential and secure.

  • Does the AI agent have to integrate with my EHR?

    No. AI agents can answer FAQs, take prescription renewal requests, cancel or reschedule appointments and more, without the integration with your EHR.

  • How do the AI agents work?

    Your patients can speak to it as they would to a human. The agent will understand the caller, and provide relevant information in an intelligent manner based on input from your team and its knowledge about your practice. Our AI agents operate using advanced natural language processing, LLMs, and machine learning algorithms.