AI Agents with the Deepest athenahealth Integration
on the Market
Handle patient inquiries effortlessly with the most comprehensive athenaOne integration
Talkie.ai offers the deepest, most comprehensive integration with athenaOne, designed to handle high call volume without adding stress to your front desk team.
Our AI agents work within your existing workflows, picking up calls instantly, scheduling appointments, and updating patient records directly in your athenaOne—just like a human receptionist would.
We continuously enhance our capabilities, adding new features and improvements to ensure your AI agent evolves alongside your practice and keeps up with the needs of your practice and your patients.
To become an athenahealth integrated partner, the Talkie.ai platform underwent a comprehensive evaluation and testing by athenahealth to ensure it provides a seamless, secure, and optimized experience for practices.
Working with the team at Talkie.ai has been a truly smooth experience! The level of customer support they’ve provided has been outstanding, and we’ve already noticed a significant difference since implementing their virtual front desk. Jessica has been a game changer, effectively eliminating the issue of missed calls. As a result, we no longer lose valuable information about new patients. Thank you, Talkie.ai and Team!athenaOne User
Trusted by clinics using athenaOne
Comprehensive services for medical practices
using athenahealth’s athenaOne platform
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Creating Patient Cases
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Scheduling and Appointment Management
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Prescription Refills
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Patient Verification
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Smart Call Routing
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Preventative and Proactive Outreach
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Waitlist Management
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New Patient Intake
After receiving 3700 phone calls in 1 month we needed help. Talkie has eliminated the burden of the calls, freeing up the staff to have more one on one interactions with patient. Jessica works when we don’t which allows for after hour scheduling and request for refills. We have also been able to reduce the number of missed calls. She never gets sick and never has an attitude.athenaOne User
Listen to the AI agent interact with patients
Automate up to 85% of patient phone interactions—scheduling, prescription refills, and creating charts for new patients—allowing your team to focus on complex tasks
Scheduling
Ensure every patient call is answered, whether they’re booking routine skin screening or procedures. Boost appointments for your dermatologists while simplifying the scheduling process for your patients.
Rx Refill
Streamline refill requests for topical creams, biologics, and other skin treatments. Let the AI Assistant gather the required patient details, update the EHR, and notify patients when their prescription is ready—saving time for both staff and patients.
Proactive Outreach
Boost your value-based care commitment thanks to an AI assistant calling, texting, and emailing patients in need of checkup.
Creating Patient Cases
Capture key information about new or changing skin concerns—like suspicious moles or persistent rashes—even when your team can’t pick up the phone. Talkie.ai collects patient details, so you have a head start on every case.
Advanced Call Routing
Intelligently direct patients to the right dermatologist, aesthetician, or support staff based on their unique concerns. No more pressing numbers—our AI assistant routes calls according to what patients actually say.
FAQs
Let our AI assistant handle repetitive questions about prescription refills, insurance coverage, and more—freeing your front desk to focus on more personalized patient needs.
Appointment Rescheduling
Prevent lost revenue by letting patients reschedule their skin check or cosmetic visit on the fly. Ensure your calendars stay filled, and your patients stay satisfied.
Appointment Reminder
Talkie.ai has been a great experience for us. It has reduced the burden significantly. While some patients still desire human interaction, most had positive opinion of it. The system is very capable at handling what it claims to do. Messages including voicemail show up in the chart almost instantly and very accurate. This has been a great addition to our practice, and it is hard to imagine running the practice without it. It is reassuring that there is someone always present to get a message.athenaOne User
How to start using Talkie.ai
with athenaOne integration?
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Step 1: Contact Us
To begin, simply reach out to us through one of the following methods:
- Directly via this form
- Or through the “Contact Partner” form on our athenahealth marketplace listing
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Step 2: Authorization & implementation
Once you’re ready to implement Talkie.ai, we’ll guide you through a straightforward process:
- athenahealth will provide you with the required authorization forms
- We’ll notify the athenahealth MDP Operations team
- Our dedicated team will work with you to connect your athenaOne system to the Talkie.ai platform
The entire integration and configuration process typically takes 2 to 4 weeks, ensuring your Talkie AI agent is fully customised to match your practice’s workflow and ready to pick up the phones.
Join the 65% of athenahealth customers already benefiting from integrated solutions
Over 65% of athenahealth customers are already leveraging the integrated solutions available on the official athenahealth marketplace.
The marketplace is designed to enhance, extend, and customize the athenaOne experience for every practice and specialty.
By adopting an integrated solution like Talkie.ai, you can further enrich the capabilities of athenaOne, optimizing your practice’s workflows and addressing your specific needs with AI-powered automation.
Talkie.ai athenaOne Integration Demo Webinar
Watch our webinar to see what deep integration with athenaOne really looks like, including a look at how the AI schedules appointments and creates charts for new patients. The session wraps up with a Q&A where our team answers audience questions on texting, call transfers, and more.
Curious to see how AI Agents
could support your team?
In just a few days, the AI agent will help you instantly answer 100% patient calls, and significantly free up your front desk team.
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Reduce your staff workload and burnout
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Automate up to 85% of the most repetitive calls like scheduling, Rx refills, and FAQs
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Reduce call center operational costs by 60%
Book a Demo
FAQ
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Is Talkie.ai a secure solution?
Yes, Talkie.ai is HIPAA compliant, ensuring that all patient data is handled securely and in accordance with healthcare privacy regulations. Additionally, Talkie.ai holds SOC 2 Type II certification and undergoes regular external security audits, including penetration testing, to ensure the highest level of security and protect sensitive patient information.
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Which athenahealth systems does Talkie integrate with?
Talkie integrates with athenaOne platform.
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Which processes can Talkie.ai automate for athenaOne clients?
Talkie.ai offers a wide range of automation services for medical practices using athenaOne to streamline operations and improve efficiency. These include:
- Creating patient cases: automatically generate patient cases based on interaction data.
- Appointment scheduling and management: schedule, reschedule, and manage appointments with ease.
- Prescription refills: handle prescription refill requests and updates automatically.
- Patient verification: verify patient details, such as insurance information and appointment status.
- Smart call routing: route patient calls to the right department or team member based on their needs.
- Preventative and proactive outreach: Send automated reminders for appointments, follow-ups, and preventive care recommendations.
These automations not only save time but also enhance patient experience by providing faster and more accurate responses.
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Are athenaOne practices already using Talkie.ai?
Yes, multiple athenaOne users across various specialties including OB/GYN, family medicine or neurology are already benefiting from Talkie.ai’s AI-powered receptionists to manage their phone lines and automate patient communication. See our reviews on athena marketplace.
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How does Talkie compare to other solutions to the high call volume challenge?
See how our AI agents compare to offshore call centers, expanding your internal front desk team, and pay-as-you-go bots here: Talkie vs Other Solutions.
About athenahealth
We are proud to be trusted by athenahealth, who is a leading provider of cloud-based electronic health record (EHR), revenue cycle management, and patient engagement solutions for healthcare organizations. Their platform streamlines clinical and administrative workflows, helping practices improve efficiency, reduce costs, and enhance patient care.