Multi-channel Communication that Fits the Lifestyle of Every Patient
Many of your patients lead busy lives and their health can sometimes fall by the wayside. If they need to wait an hour on the phone just to schedule an appointment, or call during their short lunch break, chances are, they won’t call at all.
That’s why contacting your practice should be as easy as possible. With that in mind, Talkie offers multi-channel communication that allows your patients to both call and text your practice, 24/7—without compromising on the quality of the interaction.
Trusted by busy, innovative practices
Reliable phone communication
Talkie.ai answers every call instantly, routes patients accurately, and supports natural, multilingual conversations 24/7. The AI can schedule appointments, process refills, answer questions, verify patients, and create cases in your EHR—handling the same tasks your front desk would. Patients get fast, reliable help, even during peak hours.
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Instant Call Handling
AI agents pick up every call immediately, eliminating hold times and providing patients with an instant response.
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Automation of Many Processes
Read more about what Talkie can doTalkie automates routine tasks like scheduling, prescription refills, new patient intake, FAQs, and more—freeing your front desk from repetitive work.
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Smart Call Routing
Talkie intelligently routes calls based on the patient’s needs, ensuring they reach the right department or team without unnecessary delays.
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24/7 Availability
AI agents are always on, providing patients with access to your practice around the clock, even outside of office hours.
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Multilingual Support
Multiple languages are supported, ensuring that non-English speaking patients can communicate easily.
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Natural Conversations
Talkie uses real-time conversational AI, making interactions feel human-like, with the ability to handle complex dialogues and nuances in speech—but without pretending to be human.
Text communication for every patient
Texting with AI agents allows patients to connect with your practice efficiently, regardless of where they are and what they’re doing. It’s a great alternative to a phone call that ensures accessibility for all patients, on their terms—while getting the same capabilities they would over the phone, from scheduling to refills to intake questions.
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One Engine, Two Channels
Both voice and text interactions rely on the same centralized AI “brain,” so the information, workflows, and outcomes stay perfectly aligned across channels. Your practice uses one AI system, while patients choose the communication method that works best for them.
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Two-Way Texting
Patients can reply to messages or initiate text conversations, making it easy to schedule, reschedule, or ask questions—all through simple text exchanges.
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24/7 Availability
Just like with phone communication, Talkie is available around the clock, allowing patients to engage with your practice at their convenience, even outside office hours.
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Multilingual Support
Talkie’s text capabilities support multiple languages, enabling patients to communicate in their preferred language, ensuring no language barriers in care.
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Coordinated Multi-Channel Communication
Talkie ensures that texting interactions are coordinated with phone and form communications, so patients receive consistent, relevant messages without duplication.
Talkie Forms that simplify patient intake
When a patient calls your practice—especially a new patient—there’s often a lot of information your team needs to collect. Demographics, insurance details, contact information… it all adds up, and gathering it over the phone can take time.
Talkie Forms make this process faster and more patient-friendly.
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Intelligent Forms Linked from the Call
After collecting key details during the phone conversation, Talkie automatically texts the patient a link to an intelligent form. The form is pre-filled with the information the AI has already gathered, so the patient can verify accuracy and complete any missing fields—without staying on the phone.
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EHR-Synced Data Collection
Once submitted, Talkie Forms sync directly with your EHR. Nothing gets lost, nothing needs to be re-entered, and your front desk team doesn’t have to repeat the same questions later.
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Less Phone Time, More Accuracy
Patients can avoid long calls and tedious spelling of names and addresses. Your team gets complete, accurate information upfront—without the manual back-and-forth.
The Talkie Forms are automatically synced with your EHR, so no information gets lost once your patients share it. This means your front desk team won’t have to collect these important data points later—and your patients won’t have to spend more time on the phone, spelling their address and dictating important dates.Wojciech Przechodzeń Co-founder & CPO, Talkie.ai
Coordinated multi-channel communication
Just because a conversation started via a phone call, it doesn’t mean it has to finish that way. If a patient hangs up before resolving their case, our AI agents will follow up via text message, encouraging them to finish up in their own time, through text.
At the same time, Talkie ensures that patients don’t receive duplicated messages or unnecessary reminders. All outreach is timely and relevant, avoiding communication overload.
Whether patients call in or text, the experience remains consistent, with Talkie providing equal performance across both channels.
A better way to connect with patients
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Streamlined Patient Communication Across All Channels
Talkie brings phone, text, and form communication together into one coordinated system—eliminating redundancy and ensuring your patients always receive timely, relevant information.
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Accurate and Complete Information
All three forms of communication ensure demographic, insurance, and clinical details flow directly into your EHR. This reduces errors, speeds up workflows, and prevents staff from having to chase missing information later.
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We Solved the Hardest Problem First—Voice Communication
Because Talkie was built as a voice-first platform, practices get a more reliable, more natural phone experience than chat-based vendors can provide. Every communication channel performs consistently and feels professional to patients.
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Better Support for Diverse Patient Populations
With multilingual voice and text support, Talkie allows patients to communicate in their preferred language—removing barriers and improving access for non-English speakers.
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Scalable and Future-Ready
Whether you receive 50 calls a day or 500, Talkie’s AI agents scale effortlessly. Your practice stays responsive, no matter how busy things get. Our agents also support unlimited concurrent calls.
This is how Talkie communicates with patients
Scheduling
Patients can book, reschedule, or cancel appointments at any time. Talkie follows your scheduling rules, offering available slots and managing updates automatically.
Rx Refill
Talkie simplifies prescription refill requests by collecting all necessary details, updating the EHR, and keeping patients informed when their medication is ready.
Proactive Outreach
Talkie can send automated reminders for preventive care, follow-ups, and upcoming visits—helping patients stay on track with their care.
Creating Patient Cases
Even after hours, Talkie captures key information from patients and creates cases directly in your EHR to keep care management running smoothly.
Advanced Call Routing
Talkie identifies the reason for the call and connects patients to the correct department or staff member—eliminating unnecessary delays.
FAQs
Talkie answers common inquiries with accurate, consistent information, cutting down on repetitive calls and giving staff more time for complex tasks.
New Patient Intake
Talkie walks new patients through the intake process, gathers essential information and gets their first appointment scheduled right away.
Spanish & Multilingual
FAQ
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Does the AI deliver the same capabilities across phone and text?
Yes. Everything that a patient can do via a phone call with the AI agent, they can also do via text.
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How does Talkie prevent duplicate messages across channels?
Talkie remembers which conversation happened through which channel, so the messages are never duplicated.
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Is texting secure?
Yes. All communication is fully encrypted to protect patient information. The actual conversation happens through a separate window. It ensures your texting history is not saved on your phone so it remains secure even if your phone gets stolen.
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What can patients actually do through voice or text with Talkie?
Our AI agents offer a wide variety of skills—from managing appointments, through prescription refills, to new patient intake. For a full list, visit the All Skills page.