Stay on Top of Patient Communication with AI Agents for Busy Urology Practices
Urologists manage a wide range of patient needs, from routine check-ups to specialized procedures—and the patients call often. But when multiple patients request assistance, your front desk staff runs the risk of leaving some of these calls unanswered.
That can not only result in your patients missing out on care, but also your practice losing potential revenue.
By implementing Talkie’s AI assistants, you can be sure every caller receives a response and their inquiries are handled efficiently, 24/7.
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Why is AI a perfect answer for your urology practice challenges?
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Automating prescription refill requests
Patients frequently require refills for medications managing conditions like overactive bladder, BPH, or kidney stones. Our AI agents verify prescriptions, confirm patient details, and process requests seamlessly, ensuring a smooth approval process.
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Appointment Scheduling
Urology practices accommodate everything from prostate screenings to urinary tract evaluations. Our AI assistants identify the type of visit, check availability, and follow your scheduling rules to match patients with the right provider.
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Frequently Asked Questions
Patients often call about office hours, insurance coverage, or procedural prep, tying up your staff with routine questions. Our AI handles these inquiries instantly and escalates more complex issues when necessary.
Reliable support for your urology practice—and your patients
Think of the Talkie AI agent as an assistant to your front desk team. It handles common calls that are often repetitive—like requests of prescription refills or changing the day of an appointment—and ensures patients receive reliable, high-quality support on every call. Meanwhile, the front desk staff is freed up to focus on tasks that require their expertise and human touch.
Scheduling
Ensure every patient call is answered, whether they need a routine urology consultation, a follow-up for kidney stones, or an elective procedure. Maximize your practice’s efficiency while improving patient experience.
Rx Refill
Automate prescription refill requests for BPH treatments, urinary tract medications, and other urological therapies. The AI assistant collects necessary patient details, updates the EHR, and notifies patients when their refill is ready—freeing up staff for more complex tasks.
Proactive Outreach
Strengthen patient care with automated calls, texts, and emails reminding patients to schedule follow-ups, annual prostate exams, or post-surgical check-ins.
Creating Patient Cases
Capture important details about new urologic symptoms—such as frequent urination, pelvic pain, or incontinence—even when your team isn’t available. Talkie.ai collects these patient-reported concerns over the phone, giving your clinicians a clear starting point before the visit.
Advanced Call Routing
Ensure patients are connected to the right person—whether they need a urologist, a nurse for test follow-ups, or someone in billing. Talkie.ai routes calls intelligently based on the patient’s request, reducing manual transfers and delays.
FAQs
Reduce call volume by automating responses to common questions, e.g. those about prep for procedures, post-op care, or insurance coverage. Your team can focus on more complex needs while patients get instant answers.
Appointment Rescheduling
Minimize no-shows and keep your schedule optimized by allowing patients to reschedule appointments—whether for regular check-ups, post-op visits, or specialized care.
Appointment Reminder
What makes our AI agents the right solution for urology clinics?
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Understanding the discipline
Our AI agents recognize urology-specific terminology like PSA tests, uroflowmetry, cystoscopies, and erectile dysfunction treatments, and readily understand your patients.
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Empathetic dialogue
The AI is designed to handle sensitive topics with professionalism, ensuring patients feel comfortable whether discussing incontinence concerns or post-procedure recovery.
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Smooth EHR synchronization
Read more about integrationsSeamlessly syncs with major EHRs, including athenahealth’s athenaOne, ModMed EMA, and Elation Health, to provide a smooth and complete caller experience.
Seamless Deployment in Three Simple Steps
What Our Clients Say
Why practices rely on Talkie.ai
Every patient call gets answered
Patients receive assistance the moment they call, without having to wait. Missed calls are a thing of the past, regardless of how many patients contact the practice.
Front desk staff is no longer tied to the phone
Free up your team to focus on in-office patient interactions and high-value tasks, while reducing burnout and creating a more efficient, stress-free workflow.
Support available 24/7
Patients can receive answers to their questions, get pre- and post-procedure instructions, or schedule follow-ups anytime—AI agents are always available to assist them.
Talkie.ai has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member.Nurse Practitioner Michigan-based Clinic
Frequently Asked Questions
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How do your AI agents handle urology-specific terminology and procedures?
We collaborate with urology experts to build a specialized database of procedures, conditions, and medications—covering everything from PSA tests and uroflowmetry to cystoscopies and overactive bladder treatments. Our AI agents are trained on this terminology to accurately understand and respond to patient inquiries.
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Does Talkie.ai comply with HIPAA and other healthcare regulations?
Yes. Data security is a top priority. We comply with HIPAA regulations by encrypting sensitive data, restricting access to authorized personnel, and maintaining detailed audit logs. Additionally, we hold SOC 2 Type II certification to ensure the highest level of compliance and security.
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How do AI agents process prescription refill requests?
Our AI assistants verify patient identity (e.g., name, date of birth), confirm medication details (dosage, last fill date), and, if all criteria are met, route the request for approval. Seamless EHR integration ensures accurate tracking and documentation of prescription refills.
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Can your AI handle both routine and specialized urology appointments?
Absolutely. We configure call flows to help patients specify their visit type—whether it’s a routine prostate screening, post-surgical follow-up, or kidney stone consultation. The AI then suggests appointment times based on your clinic’s scheduling parameters.
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How does Talkie.ai handle urgent or emergency urology-related calls?
If a caller mentions an urgent issue—such as severe pain, urinary retention, or post-surgical complications—the AI immediately advises them to seek emergency care if necessary. For non-life-threatening concerns, the system escalates the call to the appropriate on-call staff or directs them to an urgent-care workflow.
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Will AI agents replace my front desk team?
Not entirely. Talkie.ai automates repetitive tasks like scheduling, prescription refills, and basic FAQs, allowing your staff to focus on complex patient interactions and administrative duties. Many clinics find they don’t need to hire additional staff, resulting in significant cost savings while maintaining a human-centered approach to patient care.
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What happens if a patient asks a question only a urologist can answer?
Our AI agents assess each inquiry and provide pre-approved responses when possible. If a request requires medical judgment, the patient is directed to speak with a staff member or schedule a consultation. This ensures that clinical expertise is always available when needed.
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How quickly can Talkie.ai integrate with my phone system and EHR?
Our setup process is designed to be quick and seamless. With existing integrations for leading EHRs like athenahealth, ModMed EMA, and Elation Health, most urology practices complete implementation within 2 to 3 weeks. We work with your IT or telephony provider to configure phone lines and scheduling systems, ensuring a smooth transition.
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Will patients know they are speaking with an AI assistant?
We encourage transparency, introducing the AI agent as a virtual assistant with wording like: “Welcome to Green Sky Urology. I’m Jessica, your AI assistant.” Patients appreciate clear communication, and our AI is designed to sound warm, empathetic, and professional—delivering a natural yet transparent experience.
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What kind of support do you offer after implementation?
Our team provides continuous monitoring, analytics, and regular check-ins to ensure the AI agent performs optimally. We also update and refine the system based on patient feedback, evolving practice needs, and any changes in scheduling or medication workflows.