Automate 85% of Dermatology Patient Calls with AI Agents

We work closely with dermatology experts to compile a comprehensive list of common procedures, conditions, and medications—everything from Tretinoin and Mohs surgery to laser treatments and hyaluronic acid. We then train our natural language processing (NLP) models on this specialized vocabulary. This ensures that our AI agents recognize and accurately respond to dermatology-specific terms—just like a human front-desk professional would.

Yes. Data security and privacy are central to our platform. We adhere to HIPAA guidelines by encrypting sensitive information, limiting access to authorized personnel, and maintaining comprehensive audit logs. Our system architecture is designed to meet the strict requirements of healthcare data protection and compliance. We’re also SOC 2 type II certified.

Our AI agents verify patient identity (e.g., name, date of birth) and then confirm medication details (dosage, last fill date, etc.). If everything matches clinic requirements, the request is routed to the appropriate provider or staff member for final approval. We also integrate with EHR systems to ensure prescriptions remain accurately tracked and documented.

Absolutely. We design custom call flows that guide patients through identifying the nature of their visit—cosmetic, medical, or routine check-up. The AI uses your clinic’s scheduling rules (e.g., longer slots for cosmetic consults, shorter for follow-ups) to offer suitable appointment times. Any exceptions or special requests can be flagged for manual follow-up.

If a caller indicates a potentially serious issue—such as severe side effects, allergic reactions, or bleeding—the AI agent immediately advises them to seek emergency care (911 or the nearest ER) if it’s life-threatening. For urgent but non-life-threatening concerns, the system alerts on-call staff or directs the patient to a specific urgent-care workflow you have in place. We never replace the need for immediate medical attention.

Not necessarily. Our solution aims to augment your staff by handling routine, repetitive tasks—like scheduling, prescription refills, and basic inquiries. This frees your front-desk team to focus on higher-value tasks, such as in-person patient interactions, complex insurance issues, and personalized follow-up. At the same time, our clients have reported that using Talkie.ai reduces the need to hire more personnel, which is a major cost saver. Ultimately, it’s about improving efficiency, not eliminating human touch.

Our AI agents are designed to assess inquiries and provide pre-approved responses or instructions. When a question or request exceeds the AI agent’s scope—particularly those requiring clinical judgment—patients are transferred to a human staff member or prompted to schedule an in-person consultation. This ensures patients always receive the care and expertise they need.

We’ve built a fast and streamlined implementation process. We’re already deeply integrated with most EHR providers like athenahealth, ModMed EMA, or Elation. Generally, most dermatology practices complete setup within 2 to 3 weeks and it doesn’t require much work from your staff’s perspective. We work with your IT team or telephony provider to configure phone lines, integrate scheduling systems, and train staff to use the AI agent interface. This leads to a smooth launch for your entire team.

We recommend transparency by introducing the AI agent as a virtual assistant that greets patients using wording such as: “This is ABC Clinic. I’m Jessica, your AI assistant.” This ensures that patients don’t feel misled. Patients often appreciate clear communication about who (or what) they’re speaking with. Our AI agents are designed to sound warm, empathetic, and natural—providing an experience as close to speaking with a real person as possible, while also being transparent about its AI nature.

Once live, our support team offers continuous monitoring, performance analytics, and regular check-ins to ensure your AI agent is functioning optimally. We also provide updates and enhancements based on patient feedback, evolving clinic needs, and any changes in your scheduling or medication protocols.