Infermedica and Talkie.ai
Phone-based health checks using voice AI are now possible through a unique collaboration between Infermedica and Talkie.ai. This new virtual health agent service carries out health assessments by phone with 93% diagnostic accuracy for most common ailments.
Hospitals, clinics, medical insurers and other health services are increasingly providing remote medical assessments by phone. Whether to triage a patient or carry out a pre-screening health assessment for an insurer, diagnostic interviews by phone play an important role in providing modern patient care. For many health service providers, however, scaling up reliable phone-based health assessment services is still a limiting factor in providing high quality patient care.
Through this partnership, it is now possible for voice AI to carry out health checks reliably and at scale over the phone using Talkie.ai’s intelligent voicebot platform supported by Infermedica’s powerful diagnostic engine. Our virtual health agents can tirelessly make thousands of health assessments by phone daily without ever dropping in accuracy or reliability.
The healthcare voicebot will be used by a wide range of healthcare providers and health-related service providers.
For medical institutions and clinics, the voicebot can:
For medical and health insurers, the voicebot can:
For patients, the voicebot offers the convenience of 24/7 availability, multi-language support, and reliable health assessments backed by the power of Infermedica’s diagnostic engine.
Using the service, a patient calls the voicebot and reports their symptoms. The voicebot continues to ask questions adaptively until a probable diagnosis is arrived at using the Infermedica diagnostics engine. Infermedica’s artificial intelligence and machine learning technology helps ensure a high degree of accuracy in the assessments.
The voicebot intelligently recognizes a wide variety of ways by which callers might express their symptoms, from colloquial expressions to medical terminology, ensuring that it is easy for the caller to relay their symptoms to the service for accurate assessments.
While the voicebot is able to handle this process from start to finish, there is always the option for it to hand over the call to a human healthcare agent if the patient requests it or if there are some aspects of the assessment that are better handled by a human specialist.
In addition to carrying out the health check, the voicebot can gather patient details, demographic information and other caller details relevant to the service. These details can be updated in the institution’s record system automatically by the Talkie.ai voicebot platform.
The voicebot can also be programmed to follow up calls with an SMS, email or arrange follow-up appointments with a medical professional, depending on the needs of the patient or the healthcare service provider.
Patient data protection has been our priority. Infermedica’s diagnostic engine is both HIPAA compliant and GDPR compliant to ensure personal data is protected by industry recognized standards. Similarly, Talkie.ai uses Amazon Web Servers (AWS), for their robust controls for security in the cloud. Talkie.ai is also GDPR compliant.
Try the health check out by calling the number below:
Talkie.ai’s voice AI technology helps create intelligent virtual health agents that patients can interact with naturally during their health checks. Talkie.ai natural language processing technology (NLP) helps the voicebot understand conversational utterances and intents with a high degree of accuracy, allowing for conversations that flow naturally, even if the caller wants to ask something slightly off track, request clarification, or circumlocute in their response.
As a service, the voicebots are available 24/7 and because the service is easily scalable, call waiting times are drastically reduced even during the busiest call periods.
Our voicebots also support calls in multiple languages. International healthcare providers and services can therefore conveniently offer the same standard of care across all the territories in which they operate in the preferred language of the caller.
“The new partnership between Infermedica and Talkie.ai is an excellent example of synergy. Driven by similar goals to support patients by providing better care earlier, the new integration between our companies will allow any healthcare organization to benefit from powerful virtual triage agents, without the need to write a single line of code. The solution is easily scalable and can be deployed at a fraction of the cost of traditional call-center solutions. From 24/7 patient support to reduced strain on already overburdened healthcare systems, the advantages of automating the medical triage telephone process are vast for providers and patients alike.”
COO at Infermedica
Infermedica is a leading provider of technology to support patient-centric healthcare. Their services help healthcare providers around the world deliver efficient, safe, and reliable care to patients.
Infermedica’s diagnostic engine helps healthcare workers assess patients using AI-powered dynamic assessment tools based on a powerful database of evidence-based medical observations, supervised machine learning, and advanced probabilistic modeling.
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