Find out more about AI front desk assistants
for healthcare providers

Over the last month, Talkie’s handled over 6,000 phone calls. They work with our workflow; we don’t have to conform to theirs. The other day, I walked out with the phone supervisor at 5:05, and they were just like, ‘Oh my gosh, we never get out of here close to 5. We’re usually out of here around 6.’ So they were all smiles. The Talkie team wants you to succeed, and they do whatever they can to make sure the implementation is successful.

Talkie picks up 1,300 calls per month for us. Before Talkie, it was always humans creating the notes, and a lot of the times they’re missing important details. Talkie is able to transcribe really accurately and efficiently—they ask the patient questions to get more information that maybe a human would have missed. The workload has been lightened, and my staff has been able to focus on what really matters, which is the patient face-to-face interactions.

Before Talkie, our front desk was really struggling – they couldn’t attend the phones in a timely manner while also checking patients in and out. Now AI Sophie answers over a 1000 calls a month, which humanly we would not have been able to handle. Over one third of those are during off hours, so we would have missed out on all those patients. We were also able to let go of our answering service – so we actually saved money too.

We needed help when my front office staff was busy with calls so that patient calls did not go unanswered. I wanted to avoid having to add more staff and keep costs low. It took a little while for patients to be receptive of the AI agent but now have become accustomed to using it. During a recent period where I lost a front office person and my referral coordinator back to back, I noticed the call volume handled by the AI attendant had gone up greatly. It gave me peace of mind to know these calls did not go unanswered and to also know I was not missing out on these visits.