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6 Ways Automation Reduces Call Center Costs
Over the years there have been many attempts to reduce call center costs with the help of automation. Unfortunately, they’ve been mostly unsuccessful. IVRs that made customers furious even…
Will AI Replace the Human Workforce? Myths and Facts about AI Voice Assistants.
Technological disruption and innovation are the terms that introduce us to the world we used to read about in sci-fi literature, but for some people, they set off alarm bells. The future is…
