Effortless prescription refills with Talkie.ai

Raise the standards of your prescription refill experience with AI-powered conversational Rx management. Talkie simplifies the process for patients, providers, and pharmacists while seamlessly integrating with your existing workflows.

In a pharmacy, two hands exchange a paper prescription; chat bubbles reference a refill request.

For patients – a smooth refill experience anytime

Say it your way

Patients can request prescriptions in their own words. Talkie’s advanced AI understands the patients’ speech on the fly and accurately identifies medication names.
Easy identity verification

Talkie securely verifies patient identity using identifying information from your EHR, making the process frictionless.

Personalized approach

By integrating with the patient chart in your EHR, Talkie already knows the details—dosage, form, and preferred pharmacy—so there’s no need to ask repetitive questions.
Faster prescription turnaround

With complete information collected upfront, Talkie eliminates follow-up calls, ensuring prescriptions are processed quickly and efficiently.

For providers and care teams – a process aligned with your workflow

Three smiling medical staff in blue scrubs take notes in a notebook and on a tablet.

A star AI team member

Talkie’s AI agents adapt to your existing rules, gathering the information your practice requires–such as dosage, administration, pharmacy, and more–just like a team member would.

Complete and accurate data
We ensure error-free prescription details are directly entered into your EHR, saving time and reducing manual corrections.
Prescription in the correct inbox
Talkie assigns and notifies the correct person to the prescription request, following the rules already observed by your practice.

Smartphone with animated sound waves next to a white alarm clock symbolizes call triage efficiency.

Save providers’ time

Automatic eligibility checks
Talkie verifies whether the request is for a refillable prescription or a new medication, eliminating unnecessary steps for providers.
Complete, ready-to-sign drafts
Providers receive accurate and fully prepared prescription drafts, automatically placed in the correct EHR Rx Management tab, saving valuable time.

For pharmacists – improved communication

Female pharmacist talks on the phone while holding a medication box.

Priority line for pharmacists

Recognizes pharmacy numbers that your practice designates and routes them to a dedicated line, ensuring priority communication with your team.

Young woman with curly hair speaks into a smartphone using a voice interface.

Reduced call volume

Minimizes repetitive queries by providing pharmacists with complete and accurate information upfront.

See Talkie’s AI prescription
refill assistant in action

Rx Refill

Streamline refill requests for prescriptions and treatments. Let the AI Assistant gather the required patient details, update the EHR, and notify patients when their prescription is ready—saving time for both staff and patients.

Advanced Call Routing

For particularly complex questions, Talkie intelligently direct patients to the right provider or support staff based on their unique concerns. No more pressing numbers—our AI assistant routes calls according to what patients actually say.

FAQs

Let our AI assistant handle repetitive questions about prescription refills—freeing your front desk to focus on more personalized patient needs.

Frequently Asked Questions

Can the AI agent handle refill requests for all medications?

Yes, the AI can capture refill requests for any medication, and route them appropriately based on your clinic’s workflow and refill policies.
Does the AI check if the patient is eligible for a refill?

The AI can confirm basic eligibility based on prescription dates, refill limits, or your rules—but any clinical review or approval is still done by your team.
How does Talkie handle refill requests for controlled substances, especially when a patient requires an appointment before the refill?

Talkie directs all refill requests to the provider for final verification. In cases where an appointment is required before approval, the AI agent will notify the patient and schedule an appointment.
Where does the refill request get recorded?

All requests are documented in your EHR or designated system, ensuring your staff has a complete view of incoming refill activity.
Can patients leave additional notes or symptoms with their request?

Yes, the AI can prompt patients to leave relevant details, such as new symptoms or changes in condition, which are then logged for clinical review.
Is the process HIPAA-compliant?

Absolutely. All interactions and data handling are fully HIPAA-compliant, ensuring patient privacy and data security.
Can patients request refills outside of office hours?

Yes, patients can request refills 24/7 via the AI agent.