Voice AI for Customer Service Automation

Create high-quality customer experiences through AI time after time

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Automated customer service

Within every customer service team, there are processes that can be handed over to AI virtual agents. Whether it’s connecting to 1st line support, pre-evaluating the inquiries, providing answers to FAQs, handling complaints, or other customer service processes, adding our AI voicebots to your depository can change the game for your customer satisfaction levels.

Our experience with various clients across teams, industries, and geographies has made us experts at supporting customer care automation at every step of the implementation. Result? Seeing your live agents being more productive, efficient, and simply happier!

 

Benefits of AI customer service bots

  • For your business

    • Lower costs of customer service
    • Better operational efficiency
    • Consistent brand personality
    • Easier customer team KPI success
    • Business insight from call analysis

  • For employees

    • Focus on more complex customer needs
    • More time to engage deeper in customer cases
    • Repetitive cases handled by AI speech bots
    • Less likelihood of team error
    • No duplicated team effort

  • For end customers

    • No waiting time
    • Consistent quality of service
    • Improved customer satisfaction
    • Round-the-clock availability
    • More frequent first-contact issue resolution

Let AI voicebots do the heavy lifting

Free up the time of your customer service team to focus on more complex and empathy-driven customer issues. More routine tasks can be handled by our feature-rich AI voice bots

  • Create conversation flows that AI customer service bots will follow
  • Use conversational AI to trigger specific actions 
  • ​​Plenty of ready-to-use conversation blocks
  • Multiple languages and voices available
  • Customer intent recognition and dynamic content
  • Contact center/IVR integration
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Hear our AI virtual agent in action

 

Hi. Thank you for calling Fast Delivery. How can I help you?

I want to know when my parcel will be delivered

Sure, just give me a moment

There is one parcel associated with your phone number. Its tracking number ends with 4203. Do you want to check the shipping status of this parcel?

Yes, please

The parcel should be delivered tomorrow between 8 am and 1 pm

Thanks, that’s everything I wanted to know. Bye bye!

Bye! Have a nice day

Efficient call center automation

Efficiency of a virtual call center translates into frequent first-contact issue resolution, but also reducing wait times, and successful routing to the right customer service teams. Listen to how an AI speech bot handles this enquiry.

What our customers say about AI virtual agents

“After detailed discussions, a well-planned development process, and numerous tests and analyses, we can now boast a fantastically functioning, automated customer service thanks to the collaboration with Talkie.ai. I can confidently state that implementing the AI voicebot was a wise business decision.”

Tomasz Ciupa 

Call Center Manager – BSH

Excellent customer service automation starts with Talkie.ai

Ready to take a test‐drive and see how Talkie.ai works?

Request a demo