Voice AI for Customer Service Automation
Create high-quality customer experiences through AI time after time
Automated customer service
Within every customer service team, there are processes that can be handed over to AI virtual agents. Whether it’s connecting to 1st line support, pre-evaluating inquiries, providing answers to FAQs, handling complaints, or other customer service processes, adding our AI voicebots to your repository can change the game for your customer satisfaction levels.
At Talkie.ai, we’re experts at implementing and supporting customer care automation. And the results? See your live agents become more productive, efficient, and simply happier!
Benefits of AI customer service bots
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For your business
- Lower costs of customer service
- Better operational efficiency
- Consistent brand personality
- Easier customer team KPI success
- Business insight from call analysis
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For employees
- Focus on more complex customer needs
- More time to engage deeper in customer cases
- Repetitive cases handled by AI speech bots
- Less likelihood of team error
- No duplicated team effort
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For end customers
- No waiting time
- Consistent quality of service
- Improved customer satisfaction
- Round-the-clock availability
- More frequent first-contact issue resolution
Let AI voicebots do the heavy lifting
Free up the time of your customer service team to focus on more complex and empathy-driven customer issues. More routine tasks can be handled by our feature-rich AI voice bots:
- Create conversation flows that AI customer service bots will follow
- Use conversational AI to trigger specific actions
- Plenty of ready-to-use conversation blocks
- Multiple languages and voices available
- Customer intent recognition and dynamic content
- Contact center/IVR integration
Hear our AI virtual agent in action
Efficient call center automation
Listen to how one of our AI speech bots handles this common inquiry. An efficient virtual call center translates into improved rates of first-contact issue resolution, reduced customer waiting times, and greater success routing customer calls to the right service teams. Unlike live agents, a virtual assistant can successfully process customer requests like this around the clock.
What our customers say about AI virtual agents
“After detailed discussions, a well-planned development process, and numerous tests and analyses, we can now boast a fantastically functioning, automated customer service thanks to the collaboration with Talkie.ai. I can confidently state that implementing the AI voicebot was a wise business decision.”
Tomasz Ciupa
Call Center Manager – Bosch and Siemens Home Appliances