How Does Talkie.ai Compare to Other Solutions?

How Do Talkie’s AI Agents Compare Against Other Solutions?

Our AI agents are not the only solution to the problem of losing revenue through unanswered patient calls. But it is the best solution for many providers. See how we compare to expanding your internal front desk team, pay-as-you-go bots and offshore call centers.

Hear from our clients

If you’re on the fence about trying Talkie I would encourage you to give them a try. I found them to be affordable, responsive, and creative in their problem-solving approaches to our business. The Talkie team is very knowledgeable about healthcare and very responsive to our needs and have been very willing to partner with us in a team approach to bringing AI agent service to our patient base.

Jim Roth

Chief of Operations
Urology Group of Southern California

Talkie.ai is a virtual assistant to my front desk team. That’s how I describe it to other offices. Nurses sometimes have assistants, doctors have assistants—but the front desk team doesn’t. Talkie is that assistant.

Ashley Glisson

Senior Administrator
MHP Radiation Oncology Institute

Our call center was struggling to manage the high volume of incoming calls. Now that we’ve got Talkie, our team is able to address patient requests and calls much faster than before. Every call is answered now.

Teresa Ilagan

Practice Manager
Vegas Vascular Specialists

Talkie has been a useful tool in reducing staff workloads and increasing our efficiency in answering calls. Patients are now able to submit refill requests, schedule appointments, and receive other vital information without having to speak to a staff member.

Family Nurse Practitioner

Family Care Practice

Thanks to Talkie.ai, our callers are more relaxed, and our front desk staff is less overloaded. The reduction in calls we had to handle was noticeable immediately. I really recommend Talkie.ai.

Practice Administrator

Pediatric Clinic

Working with the team at Talkie.ai has been a truly smooth experience! We’ve already noticed a significant difference since implementing their virtual front desk, effectively eliminating the issue of missed calls.

Young male doctor in a white coat with a stethoscope smiles

Physician

Multispecialty Clinic

After receiving 3700 phone calls in 1 month we needed help. Talkie has eliminated the burden of the calls, freeing up the staff to have more one on one interactions with patients. Jessica works when we don’t, which allows for after hour scheduling and requests for refills.

Physician

Medical Practice

Talkie.ai has been a great experience for us. It has reduced the burden significantly. Messages including voicemail show up in the chart almost instantly and very accurate. This has been a great addition to our practice, and it is hard to imagine running the practice without it.

Physician

Medical Practice

Talkie.ai vs expanding the in-house front desk team

	Expanding the in-house front desk team
Reduces operational costs without adding staff costs	Requires ongoing salary and benefits for staff
Can be updated and improved without disrupting operations	Requires ongoing training and management
No turnover or rotation	Burnout and turnover are common due to heavy workloads and stress
Can handle an unlimited volume of calls simultaneously, 24/7	Limited to working hours and may lack after-hours coverage
Works best if occasionally monitored and adjusted by human staff	Easier to work with if you’re not acquainted with AI
May require pre-set escalation rules	Can recognize situations that require escalation or empathy immediately
Good fit for: scaling practices, hospitals	Good fit for: practices that handle lower call volumes or single providers who need a lot of admin assistance

Talkie.ai vs pay-per-minute DIY agents/bots

	PAY-PER-MINUTE DIY AGENTS/BOTS
Configured, prompted, tested by the Talkie team	Needs to be configured, prompted, and tested by your team
Already integrated with leading EHRs	Integration with your EHR needs to be handled by your team
Ongoing support and updates from the Talkie team	Limited or no ongoing support; your team manages functionality
Built with healthcare-specific compliance in mind (HIPAA, SOC 2)	Security and compliance may not be guaranteed, depending on the platform
Quick to implement with expert support	Setup can be complex and time-consuming
Pricing structured to ensure both predictable costs and flexibility. Ask about pricing	Costs are hard to control due to usage-based pricing
Limits hands-on, immediate customization by the practice itself	A good option if your practice only needs basic functionalities
Not currently able to handle tasks beyond the medical front desk	Allows you to build custom agent skills if you have the time and expertise
Good fit for: practices focused on results	Good fit for: teams with technical expertise and time to build out the agent

Talkie.ai vs offshore call center teams

	OFFSHORE CALL CENTER TEAM
Easy to set up	Hard to train
No turnover or rotation	High turnover can cause inconsistent service and constant retraining
Can handle an unlimited volume of calls simultaneously, 24/7	Can be limited by operating hours and time zone differences
Provides consistent responses, free from human error	Responses may vary by staff knowledge and experience
HIPAA and SOC 2 type II compliant for secure patient data	Data security and compliance can differ by location
Not ideal for tech-skeptical users who prefer working with people	Suited for those who prefer working with people or are skeptical toward new tech
Deeply integrated with select EHRs; limited integration with others	Can work with any EHR or practice setup
Good fit for: practices focused on patient experience	Good fit for: practices that need a temporary solution

Ready to discuss Talkie’s AI solution in greater detail?

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FAQ

What kind of practices is Talkie the best fit for?

Talkie is the best fit for scaling practices that wish to provide round-the clock phone support without compromising on the quality of the patient experience, while also realizing the untapped revenue potential from missed calls.
What is the usual length of the contract?

There’s a pilot period of 2-3 months, after which practices usually transition to a longer term contract. For details, book a demo with our team.
How long does it usually take to go live?

It usually takes about 3 weeks to go live with Talkie’s AI agents.