Solutions for contact center automation

AI virtual agents can be successfully implemented across any industry, team, or department. Why? Because AI voicebots bring benefits wherever there are repetitive customer interactions. Our team will help you find the processes that bring the highest ROI when automated

How we identify automation-ready processes

Use cases for voice AI by industries

Outbound campaigns

Lead generation

Surveys

Appointment reminders

Lead qualification
Healthcare

Appointment scheduling

Prescription renewal

Patient authentication

Patient outreach
Travel & hospitality

Booking management

Satisfaction surveys

Urgent contact

Food orders
Logistics & transport

Parcel tracking

Ordering a taxi

Courier services
Retail & ecommerce

Order management

Returns & exchanges

Reward programs and gift cards

Billing & collections
Finance

Customer authentication

Default prevention

Debt collection

Reminders & notifications
Staffing & recruitment

Candidate screening

Interview scheduling

Data collection
Insurance

Claim filing and status

Policy renewal

Proactive sales outreach

Coverage FAQ
Real estate

Appointment scheduling

Facility management

Property inquiries
Public sector

Resident FAQ

Utility management

Query identification and routing

Citizen services

Use cases for voice AI by departments

Our customers say

The Talkie.ai team enabled us to try and test how our customer base would react and respond to interacting with an AI voice agent

Adam Banaszkiewicz – Product and Process Management Team at Agile Center

ING Lease (Poland)

Case study

We can now boast a fantastically functioning, increasingly automated customer service thanks to the collaboration with Talkie

Tomasz Ciupa

Call Center Manager – BSH

Case study

Talkie cut our costs and eliminated the need to hire new employees while maintaining the highest level of customer service

Magdalena Meus

Customer Relationship Director – Columbus Energy

Case study

Patients get a better experience, and front-desk employees can finally focus on quality instead of quantity

ANNA BRZOSTKOWSKA

Project Manager – Medidesk

Case study

The automation improves the work of the entire team, removing the need for the broker to perform repetitive tasks

Ewelina Makowska and Bartłomiej Surówka

Poznań City Hall

Our virtual assistant is always available; you can call it at any time, and every call is answered promptly

Tomasz Bączyk

General Manager – Jean Louis David

Case study

We were able to reach a large group of our employees in a matter of days and collect their feedback on remote work

HR Team

Seris Konsalnet

The satisfaction survey’s results are impressive, with satisfaction levels ranging from 94 to 98 percent for the bot conversation

Małgorzata Łabęda

Customer Service Standards and Quality Specialist – EWE Energia

Automating and optimizing customer service processes helped us reduce the number of incoming call by 50%

Marcin Susmanek – Chief Operating Officer

Sendit

Case study

Can’t see your industry or department?

Talk to us and we’ll find a solution