AI Appointment Scheduling That Works Around
the Clock
Never miss another opportunity to book an appointment for your medical practice. With Talkie’s intelligent AI agents, patients can easily schedule, reschedule, or cancel appointments over the phone—anytime, day or night. No voicemails, no long hold times, just smooth and reliable appointment booking through your virtual front desk.
Trusted by 300+ busy clinics:
What happens when AI
starts booking your appointments?
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24/7 patient access
to schedule, reschedule, or cancel appointments by phone
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Capture more bookings
and reduce lost revenue from missed calls
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Cut wait times to zero
with self-service automation
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Lighten your staff’s workload
and reduce operational costs
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Improve patient satisfaction
by making appointment scheduling effortless
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Real-time integration
with your EHR or scheduling system
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Customizable scheduling rules
(e.g., appointment types, provider preferences, time buffers)
The automated scheduling flow
Our AI agents handle appointment scheduling from start to finish. Here’s what happens when a patient interacts with the AI:
Collecting Appointment Details
The AI agent gathers information about the patient’s visit, including the reason for their appointment. This helps the AI select the appropriate appointment type in the EHR, ensuring accurate scheduling.
Capturing Patient Preferences
The AI agent then asks the patient about their preferences, such as which doctor they’d like to see and their preferred location. This ensures a tailored scheduling experience based on the patient’s needs.
Proposing Available Time Slots
The AI agent offers several available time slots and adjusts the options based on the patient’s availability, ensuring a convenient appointment time that works for them.
Sending Confirmation
Once the appointment is scheduled in the EHR, the AI agent can send a text confirmation to the patient, providing them with all the details of their upcoming visit.
Built to work with the EHR systems you already use:
Discover what Talkie can do
Appointment Scheduling
Ensure every patient call is answered, whether they need a routine consultation, a follow-up for a specific condition, or an elective procedure. Maximize your practice’s efficiency while improving patient experience.
Appointment Rescheduling
Minimize no-shows and keep your schedule optimized by allowing patients to reschedule appointments—whether for regular check-ups, follow-ups, or specialized care.
Appointment Reminders
Decrease last-minute cancellations and no-shows for important appointments with automated, intelligent reminders that keep patients informed and on track.
Talkie.ai is a virtual assistant to my front desk team. That’s honestly how I describe it to other offices. Nurses sometimes have assistants, doctors have assistants—but the front desk team doesn’t. Talkie.ai is that assistant to the front desk team.Ashley Glisson Senior Administrator at MHP Radiation Oncology Institute
FAQ
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Does the AI handle cancellations and reschedules too?
Yes, patients can cancel or reschedule appointments just as easily as booking a new one. The AI will follow your clinic’s policies and update your scheduling system or EHR in real time.
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What happens if no slots are available?
If no suitable appointment slots are available, the AI will offer alternative options based on your scheduling rules (e.g., a different provider or a later date). If needed, it can also transfer the call to your front desk for further assistance.
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Can patients choose their preferred provider or location?
Yes, the AI can handle preferences such as specific providers, clinic locations, or appointment types, following the rules you set in your scheduling system.
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How does the AI know my clinic’s availability?
Our AI integrates with your scheduling system or EHR to access real-time availability, ensuring patients only book open slots.
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Can the AI agent schedule every type of visit?
Yes, but whether it does depends entirely on the facility’s preferences. It can handle specific visit types only, or all visits—the practice has full control. If you decide that some complex services or treatments require human assistance, these can still be scheduled manually.
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Is the AI compliant with patient data privacy regulations?
Absolutely. Our solution is fully HIPAA-compliant and follows strict data security protocols to protect patient information.
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Can the AI send appointment confirmations and reminders?
Yes, the AI can automatically trigger confirmations and reminders via text message, email, or phone calls, helping reduce no-show rates.
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Will patients know they are speaking to an AI?
Yes, the AI clearly introduces itself as an automated assistant at the start of the call. However, it is designed to engage in natural, friendly conversations to create a smooth and professional experience for your patients.
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Can we monitor or adjust how the AI handles scheduling calls?
Yes, you have full control. You can review call logs, track performance through detailed reports, and adjust the AI’s behavior or scheduling rules as needed to better align with your clinic’s workflows.