Reduce No-Shows with Automated Appointment Reminders
When your patients lead a busy life, missing appointments is a big possibility. It’s easier to avoid no-shows if your front desk staff contacts patients with reminders—but doing so for each person takes time.
Talkie’s outbound appointment reminders serve as a way to keep patients informed about their scheduled visits, without involving your team. Our AI agents reach out via phone calls or text messages—confirming, rescheduling, or canceling appointments directly in your EHR, based on real-time patient responses.
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How Talkie Brings Appointment
Reminders to Life
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Smart Campaign Setup
Choose which patients to target based on appointment date or type, provider, location, or other parameters. The AI agent can contact all patients scheduled for a specific day, or only patients matching specific criteria. You can also decide whether to ask patients to confirm appointments, or just leave them reminders that the appointment is coming up.
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Multi-Channel Outreach
Choose whether to reach out via phone calls, text messages, or a smart combination of both. Configure when reminders are sent and how retries are handled (e.g., call first, then text if no answer.)
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Conversational AI with Full EHR Integration
Patients can confirm, cancel, or reschedule their appointments by talking with the AI or by texting back later. All updates sync in real-time with your EHR—no staff intervention required.
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Voicemail & No-Response Handling
If a patient’s voicemail is detected, the AI agent leaves a recorded message, asking the patient to confirm the appointment. You can also configure text-only campaigns or use text as a fallback to ensure the message gets through. No response? Talkie retries per your clinic’s custom strategy.
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Outcome Tracking
Each reminder that requires patient’s response results in one of four outcomes:
- Confirmed
- Rescheduled
- Canceled
- No response (after retries)
And each one is logged and reflected automatically in your EHR.
Meet your patients where they are
Too busy to answer the phone? Your patients can manage their visits via text messages if a phone call is inconvenient. This way, your practice will leverage every opportunity to reach out to the patients and minimize the risk of no-shows.
Listen to AI Agents Reminding Patients About Appointments
Appointment Reminders
The AI agent contacts your patients before their next visit, to make sure they’re not a no-show. Meanwhile your staff is free to focus on other tasks.
Proactive Outreach
Talkie can also reach out to patients with any information you’d like to share, e.g. to encourage them to book a visit when you’re running a promotional campaign.
FAQ
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Can I customize when reminders go out?
Yes. You can define how many hours or days in advance reminders are sent, including time-of-day preferences.
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What if the patient doesn’t respond?
Talkie follows a smart retry strategy you define—trying different channels or times. If there’s still no response, it’s logged and reported back to your team.
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Does it work with my EHR?
Talkie integrates with leading systems like athenaOne, ModMed EMA, Elation Health, and eMedicalPractice. Appointment updates sync automatically.