Let AI Handle Your Patients’ Frequently Asked Questions
How often does your front desk team get tied up answering the same routine questions about office hours, insurance coverage, or doctor availability? While these calls may be easy to handle, they pull staff away from other tasks—like assisting patients who are at the practice in person.
With Talkie.ai’s FAQ feature, patients get the answers they need over the phone or via text—without adding to your team’s workload.
Talkie is a digital front door of 300+ clinics:
See Talkie in action
FAQs
Reduce call volume by automating responses to common questions about medication refills, insurance policies, procedure prep, and recovery expectations. Let your staff focus on higher-priority tasks.
The benefits of automating
patient FAQs with AI
Free up your staff
to focus on more complex, high-value tasks that require a human touch.
Enhance efficiency
by reducing the volume of repetitive calls your team needs to handle daily.
Ensure consistent and accurate information
so patients always get clear and up-to-date answers.
Improve patient satisfaction
by providing fast, 24/7 access to essential information over the phone or via text.
Send important details via text message
such as appointment reminders, location links, or office hours, ensuring patients have quick access to key information.
Reduce call wait times
as routine inquiries are resolved instantly by the AI, leaving staff available for more urgent needs.
Streamline operations
by lowering operational costs linked to managing repetitive calls.
How does it work?
Our AI assistant understands natural speech and talks in a conversational way. Patients can simply ask their questions, and the AI agent will respond with accurate, up-to-date information—based on your existing knowledge base.
Whether that knowledge base is a website or internal materials your staff already use, it can include key topics like office hours, insurance coverage, directions, parking, and available services. The AI handles these routine inquiries, reducing the load on your front desk and creating a smoother experience for your patients.
FAQ
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How many calls can Talkie handle at the same time?
Our AI agents can manage unlimited concurrent calls without delays.
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Is there a limit to how many different questions AI can answer?
No. The AI agents can answer an unlimited number of frequently asked questions—and more can be added as new common questions appear.
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What if the AI can’t answer a particular question?
If a question goes beyond the capabilities of the AI agent, it directs the patient to a human team member. This way, each patient receives the guidance they need.
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How will AI know the answers to the patients’ questions?
The AI agent uses your existing knowledge base to respond to patient questions. This knowledge base can be in any format—such as a website or internal materials your staff already use—and includes information like office hours, parking, and other common topics. The AI draws from this content to provide accurate and consistent answers over the phone.
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Is the AI assistant available 24/7?
Yes, our AI assistant is available around the clock. Whether it’s after hours, weekends, or holidays, your patients can get answers to their questions anytime. It’s a key part of patient communication automation that ensures consistent support without overloading your staff.
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Can I review call logs or reports from the AI?
Yes, you’ll have full access to detailed call reports and logs, as well as transcriptions and recordings. In addition to providing insights into how patient inquiries are being handled, the AI can also document key information directly in your EHR, helping you keep patient records complete and up to date.
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Will patients know they are speaking to an AI?
Yes. The AI assistant will clearly introduce itself as an automated system at the start of each call, while still maintaining a friendly and professional tone throughout the conversation.