Thank you for contacting Easy Health. How can I help you today?

API: 126-381-0226 calling
Caller: Cliff Marks

Hi, Cliff Marks here. I would like to book an appointment with my primary care physician.

Recording avatar
Intent: Appointment_request
API: primaryCare_NormanMD

Hello Cliff, for verification purposes, can you tell me your date of birth?

DOB: 6th July, 1980

Sure, it's 6th of July 1980.

Recording avatar
DOB: verification_passed

Thank you so much.

Dr. Norman's first available appointment is this Thursday at 3 PM. Does that work for you?

Yeah, that's perfect.

Recording avatar
Appointment date: June 2nd, 3:00 PM
API: update_cal_NormanMD

Great. Your appointment is scheduled for 3 PM, Thursday, the 2nd of June. I'll send you a confirmation text shortly.

API: send_confirmation_text

Can I help you with anything else?

No, that's everything. Cheers!

Recording avatar

Bye. Have a nice day!

Hi, this is Easy Health Clinic calling. Am I speaking with Tom Hill?

API: call 151-328-0776
Reason for call: appointment_confirmation

Yeah, this is Tom Hill speaking.

Recording avatar

I’m calling to confirm your appointment with Doctor White, scheduled for July 26th, 2022 at 2:30 pm.

Do you still confirm this appointment?

Oh right, no, I can’t attend this visit unfortunately.

Recording avatar
Appointment status: unable_to_attend

That’s okay. Would you like me to cancel the appointment or should we look for another available date?

I’d like to reschedule for sometime next week.

Recording avatar
Intent: reschedule_appointment

Of course, I will connect you to a representative who will arrange a new appointment for you.

API: transfer_inbound

Please hold the line for one moment while I transfer you.

Thank you for contacting Easy Health Clinic. How can I help you today?

API: 148-227-2644 calling
Caller: unknown

Hi, I’d like to cancel my appointment.

Intent: cancel_appointment

Sure, I can help you with that. Can you please tell me what’s your full name?

Yeap, my name is Carolyn Johnson.

Name: Carolyn Johnson

Got it, thanks. Now, can you please tell me the name of your doctor and the appointment date?

So the appointment is with Doctor Heather Baldwin and it’s scheduled for August 3rd at 3 pm.

Doctor: Heather Baldwin
Appointment date: August 3rd, 3:00 PM

Thank you, I have all the information I need. Your appointment has been canceled and you should be receiving a confirmation SMS shortly.

API: update_calendar_baldwin
API: send_confirmation_text

Is there anything else I can help you with today?

No, thank you, that will be all, goodbye!

Great, have a wonderful day!

Thank you for contacting Easy Health Clinic. How can I help you today?

API: 133-254-0156 calling
Caller: Andrew Stewart

Yeah, I’d like to refill my prescription please.

Intent: prescription_refill

Sure, I can help you with that. I have matched your phone number to a record in our system, but I still need some additional information for verification purposes.

Can you please provide me with your full name?

My name is Andrew Stewart.

Name: verified

Okay, thank you. And what are the last four digits of your social security number?

SSN: *****5289

5289.

SSN: verified

Thank you. Can you also tell me your date of birth?

DOB: October 17th, 1983

It’s October 17th, 1983.

DOB: verified

Great, thank you. Now, could you please tell me who is your prescribing doctor?

Yes, it’s doctor Steven Jones.

Caller’s doctor: Steven Jones

Okay, and what’s the name of the medication for which you would like to get a refill?

It’s crestor.

Requested refill: Crestor; med_ID: 41267746728

And lastly, what is the dosage of that medication?

10 milligrams.

Dose: 10mg

Great, that’s everything I need. Your request will be passed over to doctor Jones for verification and approval. You will be receiving a call within the next 48hrs with the status of your request.

Additionally, I’ve just sent you an SMS confirming all the details. Is there anything else I can help you with today?

API: send_confirmation_text

No, that’s everything, thank you!

Great, have a wonderful day!

Never miss a patient call again

 

Answer 100% of all incoming calls. 24/7. No call waiting queues. Thanks to medical center voicebots.

  • 300 Simultaneous calls
  • 60% Call center cost reduction
  • 0s On hold time

Support patient care with AI assistance

Let our voicebots answer incoming calls while your medical facility staff focus on helping onsite patients coming into your clinic.

Voice assistants can help handle the majority of phone traffic for medical centers by taking appointment bookings and eliminating call waiting times. Talkie.ai voice assistants can be set up in days, not months, with our pretrained, ready-to-deploy voicebots, making it easy for  your patients and employees to enjoy the hassle-free benefits of voice AI automation.

AI Voicebot in action

  • Visit confirmation

    Keep specialist schedules up-to-date and efficiently used with a voicebot that proactively calls patients to confirm appointments.

  • Prescription refilling

    Save your specialists’ valuable time with a voicebot that can collect all the necessary data from patients for prescription refill orders.

  • Visit management

    Let patients manage their appointments as a self-service using a voicebot that helps patients book, reschedule or cancel whenever they need.

Serve 100% of patient calls with voice assistants from Talkie.ai

Medical facilities working with Medidesk were unable to efficiently manage incoming calls and patient service at their medical facilities, causing frustration for both those trying to call and those attending the clinic.

Thanks to the partnership with Talkie.ai, 84% of calls are now handled by Talkie.ai voicebots. What’s more, facilities saw a 27% increase in the number of calls answered, which translated into more appointments and an increase in patient satisfaction, with call waiting eliminated.

The implementation of voicebots also enabled patients to make medical appointments outside of standard clinic hours through a 24-hour patient service system.

"Our clients are getting amazing results with Talkie.ai. The voicebots serve twice as many customers, patients have a better experience, and clinic operators can finally focus on quality rather than quantity."

Simple, fast, and transparent implementation

  1. 1

    We teach the voicebot about your clinic

  2. 2

    We integrate with your telecom system

  3. 3

    The voicebot gets to work serving your patients

Choose a package that meets the needs of your clinic

Starter

Get in touch with us

Pro

Get in touch with us

Enterprise

Get in touch with us

Talkie Clinic

IVR automation

Ordering prescriptions

Confirming appointments

Ordering appointments

Canceling appointments

Rescheduling appointments

Making appointments

Symptom checking

Medical triage

Prior authorization

Personalized bots

Functionality

Adding patient data for contact

Access to reports in the platform

Report sent to email address

Access to call recordings

Access to call transcriptions

GDPR compliance

System integration

Support

Access to Knowledge Base

Access to Talkie support team

Integration

Sending text messages to patients

Call forwarding to reception

Redirection dependent on the working hours of registration

Redirection to appropriate queues

Talkie Clinic

IVR automation

Ordering prescriptions

Confirming appointments

Ordering appointments

Canceling appointments

Rescheduling appointments

Making appointments

Symptom checking

Medical triage

Prior authorization

Personalized bots

Functionality

Adding patient data for contact

Access to reports in the platform

Report sent to email address

Access to call recordings

Access to call transcriptions

GDPR compliance

System integration

Support

Access to Knowledge Base

Access to Talkie support team

Integration

Sending text messages to patients

Call forwarding to reception

Redirection dependent on the working hours of registration

Redirection to appropriate queues

Talkie Clinic

IVR automation

Ordering prescriptions

Confirming appointments

Ordering appointments

Canceling appointments

Rescheduling appointments

Making appointments

Symptom checking

Medical triage

Prior authorization

Personalized bots

Functionality

Adding patient data for contact

Access to reports in the platform

Report sent to email address

Access to call recordings

Access to call transcriptions

GDPR compliance

System integration

Support

Access to Knowledge Base

Access to Talkie support team

Integration

Sending text messages to patients

Call forwarding to reception

Redirection dependent on the working hours of registration

Redirection to appropriate queues

Talkie Clinic

IVR automation

Ordering prescriptions

Confirming appointments

Ordering appointments

Canceling appointments

Rescheduling appointments

Making appointments

Symptom checking

Medical triage

Prior authorization

Personalized bots

Functionality

Adding patient data for contact

Access to reports in the platform

Report sent to email address

Access to call recordings

Access to call transcriptions

GDPR compliance

System integration

Support

Access to Knowledge Base

Access to Talkie support team

Integration

Sending text messages to patients

Call forwarding to reception

Redirection dependent on the working hours of registration

Redirection to appropriate queues

Not sure what to choose?

Contact us and we will help you find the right approach for your customer service center.