Types of EHR Integrations Explained: What Healthcare Practices Need to Know Before Implementing AI
Explore the differences between the three types of EHR integrations, and find out how each impacts AI agents in...
We’re thrilled to announce the most powerful update to Talkie.ai to date—a release that makes our AI agents even more capable, more collaborative, and more human-friendly.
The new features offer a leap forward in how medical practices can deliver modern, seamless, and stress-free patient communication.
Talkie Forms: Streamline Patient Intake, Save Time
When a patient calls your practice, there’s often a lot of information that needs to be gathered—especially for new patients, who don’t have a chart at your practice yet. Collecting all of the relevant demographic and insurance information can take a long time.
We know that providing so much information up front can be a little inconvenient for a patient, and they might want to check if the AI got everything right.
So now, our AI agent sends patients a text with a link to an intelligent form where they can verify the information that has already been gathered during the conversation, as well as fill in additional info that’s missing on their own time, without staying on the phone.
The Talkie Forms are automatically synced with your EHR, so no information gets lost once your patients share it. This means your front desk team won’t have to collect these important data points later—and your patients won’t have to spend more time on the phone, spelling their address and dictating important dates.
Texting with Patients
A big number of patients prefers calling—but there will always be a group that would rather not have to talk via the phone. Additionally, not all conversations that started on the phone need to finish that way.
With Talkie Texting, your AI agent can now carry out full conversations via text. Everything that could be done by phone can now also be done through texting. This includes scheduling appointments, leaving messages to providers, asking questions, requesting prescription refills, etc.
Patients are able to text in multiple languages, including Spanish, and the end-to-end automation will offer a seamless experience—essentially, there will be no difference between what they can do via a phone call and a text message. It will all be up to their preferences.
Your patients will have a choice between calling your practice or texting—and if someone calls and hangs up before resolving their case, they will receive a text message from the AI agent, encouraging them to finish up via text.
On your end, there will be no difference: all of the data will still be reflected in your EHR, regardless of whether the patient talks with the AI agent on the phone, or via text.
Take Control of Your Practice Knowledge Base
Our AI agents are synced with a knowledge base about your practice. It includes all kinds of information, like opening hours, scheduling rules, appointment types, etc. The agents know what to tell your patients, because they consume this data.
Up until now, practices didn’t have direct access to their agents’ underlying knowledge base that was working in the background—but that’s about to change.
Our newly released knowledge base management interface lets you:
- View the information Talkie uses,
- Edit and update it in real-time,
- Ensure your patients always get the most accurate info.
From holiday hours and appointment types to insurance policies, provider availability, and referral requirements, your AI agent will always be aligned with the way your practice runs today.
An Assistant That Talks to Your Team
Real assistants ask questions when they’re unsure—and now, so does Talkie.
If a patient asks something outside the AI’s knowledge base, Talkie will email your team with the question, just like a new staff member would. This allows you to close knowledge gaps faster and ensures nothing falls through the cracks.
Your New Digital Teammate
We’re launching these new features with one goal in mind: to lighten the load on busy front desk teams by letting our AI handle even more.
When our AI agent takes on more tasks at once—whether it’s collecting data, texting patients, or flagging questions—your team doesn’t have to. These new features are all about taking more off your plate—so your staff can focus on care, not callbacks, data entry, or tracking down information.
With:
- Talkie Forms: Fast, accurate data capture,
- Texting: A second communication channel,
- Knowledge Base Access: Real-time control at your fingertips,
- Team Collaboration: AI that asks for help when needed,
your AI agent becomes a real extension of your team. Always on, always helpful, and always working to improve patient access while easing staff workload.
Talkie.ai was created to ease the burden on medical front desk teams. These new features bring us even closer to scalable, sustainable patient access for every practice.
See the new features in action
