Eliminate your voicemail system and capture every message directly
into your EHR

Talkie.ai removes the need for traditional voicemail systems by capturing, transcribing, and storing patient messages directly in your EHR. Save time, reduce errors, and ensure every message is handled appropriately.

Woman talks on the phone while viewing a patient's electronic health record on a laptop.

How Does It Work?

  1. 1

    Talkie Takes the Message

    When a call is transferred but not picked up, Talkie steps in to capture the patient’s message. No need for a voicemail box.

  2. 2

    Key Information Capture

    Talkie prompts the caller to provide all necessary details so you don’t need to follow up for missing information.

  3. 3

    Hands-Free Data Entry Into Your EHR

    The message is transcribed and converted into a task or patient case within your EHR, seamlessly integrated into your existing system.

  4. 4

    Correct Assignment in Your EHR

    Talkie assigns the task to the appropriate person, based on your practice’s routing preferences.

  5. 5

    Message Storage and Review

    All messages are also recorded and stored in the Talkie user portal, and are accessible directly from your EHR interface.

Key benefits

  • One Less System to Manage

    Eliminate the need for separate voicemail platforms. Talkie integrates everything into your EHR.

  • Save Time for Your Team

    No need to listen to voicemails or manually input data. Talkie does it for you.

  • Never Lose a Message

    Every message is securely captured, transcribed, and stored including caller details, timestamp, and recording. Each message can be retrieved at any moment.

  • Accurate and Complete Information

    Talkie ensures all critical details are gathered during the call, reducing follow-ups.

EHR-Specific Features

  • athenahealth (athenaOne)

    When capturing a patient’s message, Talkie automatically creates a patient case in your EHR, ensuring all information is properly documented and actionable.

  • Elation Health

    Talkie integrates seamlessly with Elation Health, creating a message thread for every patient message, keeping your communication organized and accessible.

  • ModMed EMA (Coming Soon)

    Talkie will soon support patient task creation within ModMed EMA, expanding functionality for your practice.

A lot of times before Talkie.ai, I would get secondhand conversations of the staff approaching me, saying, “well, this patient called and said X, Y, and Z.” Now I’m able to look at the report myself, listen to the phone call, and understand—did the patient really request this? It’s a play by play of the conversation, of what directly came from the patient. As a manager, being able to view that in the report makes life great.
Ashley Glisson Senior Administrator at MHP Radiation Oncology

Eliminate the need for a separate voicemail box

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Frequently Asked Questions

  • How is this different from traditional voicemail?

    Unlike a regular voicemail box, our AI assistant actively engages the patient, collects structured information, and logs it directly into your system—no need to listen, transcribe, or return calls manually.

  • What happens after a patient leaves a message?

    The AI transcribes the message, categorizes it, and logs it in your EHR. Your team is notified so they can follow up quickly, with all the necessary context already documented.

  • Can patients leave messages outside of office hours?

    Yes, the AI is available 24/7, so patients can leave messages anytime—without being sent to a traditional voicemail that might not be checked until the next day.

  • Can the AI route messages to the right department or provider?

    Yes, based on what the patient says, the AI can categorize and route the message to the correct person or team, helping reduce bottlenecks and follow-up delays.

  • Is the patient message stored as audio or text?

    Messages are automatically transcribed into text for easy review, but the original audio is also available if needed.

  • Does this solution support HIPAA compliance?

    Yes, all messages and data are handled securely and in full compliance with HIPAA requirements.

  • Can we customize what information the AI collects?

    Absolutely. You can tailor the AI’s prompts to collect specific types of information that matter most to your workflows—such as symptoms, preferred callback times, or department selection.

  • What if a patient has an urgent medical issue?

    The AI can recognize urgent language and escalate or redirect the call based on your clinic’s emergency protocols—such as advising the patient to call 911 or routing to an on-call provider.