While global supply chain activities have surpassed the $10 trillion mark over the last two decades, the interlinked supply networks have grown riskier (McKinsey). At least one firm in every twenty suffers a loss of more than $100 million in a single year as a result of supply chain interruptions. Conversational AI enables a slew of new opportunities for mitigating supply chain risks. Many of the procedures are repetitive and don’t need human involvement, which makes them a perfect case for automation with the help of virtual agents.
Supply chain visibility isn’t just a buzzword anymore, and both individual and enterprise customers require full transparency in terms of order tracking. But for consultants, checking tracking information is monotonous and error-prone, as a tired employee can easily make a mistake entering the data provided by the customer on the phone. AI agents never get bored and can answer these calls with the same precision at any time of day.
Talkie.ai virtual agents can automate many administrative tasks from appointment management to prescription issuing to triaging symptoms.
The virtual agent can manage the process of ordering a delivery service or booking transportation from start to finish. It can gather all relevant data, communicate with internal systems, offer real-time availability information, and confirm orders, among other features. Similar to a live agent, the AI virtual agent can recognize and authenticate required information on the spot, such as pickup and delivery locations, special requests, number of passengers, pricing, insurance, and many more.
Instead of the outdated IVR system where customers need to go through a maze of pre-recorded messages, the bot can ask “What would you like to know?” and provide the right answer based on what the customer says. The bot can provide pre-programmed responses to frequently asked queries about pricing, weight limitations, and delivery schedules, among other things. It always provides the same level of service, and your customers will save time by not having to wade through irrelevant content on your website.
The transportation and logistics industry is very competitive, so it’s important to listen to customers’ needs and requests. AI agents can help you gather customer feedback and suggestions for improving your product or service. They can ask a few questions at the end of the call, send a link to a survey via text, or call the customer at a time convenient for them. Having access to virtual agent statistics and call transcripts, you can easily aggregate and analyze the feedback
Learn how Apaczka increased the number of answered calls by 30% without bolstering employment in their contact center.