Global supply chain operators for transport and logistics process millions of customer interactions. Many of these transactions are repetitive and can be easily automated with AI-powered virtual assistants. Conversational AI powered virtual assistants from Talkie.ai offers the global supply chain industry an enormous opportunity to automate customer communications. Automation with voice AI allows transportation and logistics companies to scale their service centers affordably while still providing excellent customer service around the clock.
Customers expect to be able to track their order at any point and at any time. But for customer service center operators, manually checking order tracking information is a monotonous task and one prone to errors that can cost business and reputation. Our conversational AI agents are automated to answer these types of order tracking queries with the same level of precision at any time of day.
Talkie.ai virtual agents can automate many administrative tasks from appointment management to prescription issuing to triaging symptoms.
Our virtual agents can manage the process of ordering a delivery service or booking transportation from start to finish. The virtual agent gathers all relevant data from the customer, communicates with the company’s internal systems, offers real-time availability information, and confirms orders. Just like a live agent, the AI virtual agent can recognize and authenticate required information on the spot, such as pickup and delivery locations, special requests, number of passengers, pricing, insurance, and much more.
Help customers find the information they need faster with our automated AI voice assistants. Instead of the outdated IVR system where customers need to go through a maze of pre-recorded messages, the bot can ask “What would you like to know?” and pinpoint the right answer based on what the customer says. The bot can provide predefined responses to frequently asked queries about pricing, weight limitations, and delivery schedules, among other things. It always provides the same level of service, and your customers will save time by not having to wade through irrelevant content on your website.
With a virtual agent, transcripts of customer conversations can be captured and aggregated automatically. Our AI agents can help you gather customer feedback and suggestions for improving your product or service. They can ask a few questions at the end of the call, send a link to a survey via text, or call the customer at a time convenient for them. Having access to virtual agent statistics and call transcripts, you can easily aggregate and analyze the feedback.
Listen to how one of our AI speech bots handles this common inquiry. An efficient virtual call center translates into improved rates of first-contact issue resolution, reduced customer waiting times, and greater success routing customer calls to the right service teams. Unlike live agents, a virtual assistant can successfully process customer requests like this around the clock.
Learn how Apaczka increased the number of answered calls by 30% without bolstering employment in their contact center.