Voice AI for Transportation and Logistics

Streamline customer communication through conversational AI

Prevent lost opportunities with powerful AI virtual agents

Global supply chain operators for transport and logistics process millions of customer interactions. Many of these transactions are repetitive and can be easily automated with AI-powered virtual assistants. Conversational AI powered virtual assistants from Talkie.ai offers the global supply chain industry an enormous opportunity to automate customer communications.  Automation with voice AI allows transportation and logistics companies to scale their service centers affordably while still providing excellent customer service around the clock.

Hear our AI virtual agent in action

 

Hi. Thank you for calling Fast Delivery. How can I help you?

I want to know when my parcel will be delivered

Sure, just give me a moment

There is one parcel associated with your phone number. Its tracking number ends with 4203. Do you want to check the shipping status of this parcel?

Yes, please

The parcel should be delivered tomorrow between 8 am and 1 pm

Thanks, that’s everything I wanted to know. Bye bye!

Bye! Have a nice day

Order tracking AI speech bot

Customers expect to be able to track their order at any point and at any time. But for customer service center operators, manually checking order tracking information is a monotonous task and one prone to errors that can cost business and reputation. Our conversational AI agents are automated to answer these types of order tracking queries with the same level of precision at any time of day.

Proven use cases for AI voicebots in transportation and logistics

Talkie.ai virtual agents can automate many administrative tasks from appointment management to prescription issuing to triaging symptoms.

  • Requesting a delivery service or booking a ride

    Our virtual agents can manage the process of ordering a delivery service or booking transportation from start to finish. The virtual agent gathers all relevant data from the customer, communicates with the company’s internal systems, offers real-time availability information, and confirms orders. Just like a live agent, the AI virtual agent can recognize and authenticate required information on the spot, such as pickup and delivery locations, special requests, number of passengers, pricing, insurance, and much more.

  • FAQs, pricing, and shipping rules

    Help customers find the information they need faster with our automated AI voice assistants. Instead of the outdated IVR system where customers need to go through a maze of pre-recorded messages, the bot can ask “What would you like to know?” and pinpoint the right answer based on what the customer says. The bot can provide predefined responses to frequently asked queries about pricing, weight limitations, and delivery schedules, among other things. It always provides the same level of service, and your customers will save time by not having to wade through irrelevant content on your website.

  • Feedback and complaints

    With a virtual agent, transcripts of customer conversations can be captured and aggregated automatically. Our AI agents can help you gather customer feedback and suggestions for improving your product or service. They can ask a few questions at the end of the call, send a link to a survey via text, or call the customer at a time convenient for them. Having access to virtual agent statistics and call transcripts, you can easily aggregate and analyze the feedback.

  • Efficient call center automation

    Listen to how one of our AI speech bots handles this common inquiry. An efficient virtual call center translates into improved rates of first-contact issue resolution, reduced customer waiting times, and greater success routing customer calls to the right service teams. Unlike live agents, a virtual assistant can successfully process customer requests like this around the clock.

Order tracking virtual agent support Apaczka

Learn how Apaczka increased the number of answered calls by 30% without bolstering employment in their contact center. 

Virtual agents benefits for logistics and transportation organizations

  • For customers

    • Consistent level of service
    • Improved customer satisfaction
    • 24/7 availability
  • For employees

    • Better work comfort for customer service consultants
    • Upskilling opportunities
    • More meaningful tasks
  • For your business

    • Cost optimization 
    • Validate data quickly and effectively
    • Easy implementation and integration of Talkie.ai voice bots

Streamline your contact center operations today

You don’t need to go all-in without seeing the results first.  Read about our proven small steps approach to virtual agent implementation.