The administrative burden of running a healthcare facility grows every year. Staff struggle to service patients at the clinic while simultaneously answering phones in a timely manner. Many patients who cannot contact a facility simply choose another.
With increasing expectations to make better use of resources, healthcare organizations are turning to conversational AI technology to handle the complexities of scheduling and automate typical healthcare-related processes. It’s not surprising that the global healthcare virtual agent market is expected to reach $1.76 billion by 2025.
Missed appointments cost the US healthcare system $150B every year. Easy scheduling and automatic reminders will help you significantly increase patient adherence. Our voice bots excel in scheduling appointments and follow-ups, as well as confirming, modifying, and reminding patients of upcoming appointments and accepting cancellations.
Talkie.ai virtual agents can automate many administrative tasks from appointment management to issuing prescriptions. With support from medical specialists and databases of medical reference, virtual healthcare agents can also assist in the triage of patients.
Ordering and obtaining regular medication is a recurring hassle that only adds to the burden of dealing with a chronic illness. To save time for everyone involved in the process, the virtual agent can collect the data, send it to an internal system, and notify the patient that the prescription is ready for collection.
Virtual agents are not only able to handle incoming questions and requests but they can also proactively contact patients. A voicebot can contact patients to keep them looped in and increase their engagement, from notifying them about the availability of test results, to sending notifications of an appointment date change, to sending reminders for parents about an upcoming checkup for their kids.
The virtual agent may be the patient’s first contact when they notice worrying symptoms. The virtual agent can triage the symptoms and suggest specific actions or escalate to a specialist. Our medical database is fed with the world of science and medicine with 40,000+ hours of physician review.
Collection calls are often unpleasant for employees and patients. AI voice bots can take over this process, increasing comfort for both sides. They can remind patients about upcoming payments and resolve outstanding balances faster with inbound/outbound calls to collect or arrange payment terms.
Check how Talkie.ai speech bots help Medidesk’s clients provide excellent customer service to patients while decreasing costs.
“Our clients have achieved amazing results with Talkie. They can serve double the customers, patients get a better experience, and front-desk employees can finally focus on quality instead of quantity.”
Project Manager – Medidesk
You don’t need to go all-in without seeing the results first. Read about our proven small steps approach to virtual agent implementation.