Voice AI for Logistics and Transportation
Streamline customer communication with an easy-to-implement AI solution.
Offer better self-service CX with powerful AI voice assistants
The days of waiting on hold to speak to a customer service representative are over. With Talkie.ai’s natural sounding AI voice assistants, providing a self-service voice channel is simple and extremely cost-effective.
And here’s the best part: Talkie.ai voice assistants can be launched in one week, not months.
What can customers do with self-service assistants?
- Check the status of their order
- Inquire about their account balance
- Get automatic call notifications of deliveries or changes
AI voice assistants use cases
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Handling Customer Queries
- Provide details on pick-up and drop-off points, pricing, parcel limitations, delivery schedules, etc.
- Help customers check real-time order status
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Delivery Service from A to Z
- Collect all the relevant information from the customer
- Transfer order updates to employees and systems in an instant
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Processing Customer Feedback
- Gather and forward customer comments
- Run customer satisfaction surveys
- Handle customer complaints
How Sendit scaled their sales by 30% with Talkie.ai
Sendit, a leading e-logistics operator in Central Europe, has implemented AI voice assistants to solve their challenge of a growing number of customer inquiries.
Since implementation, Sendit has successfully automated the handling of high frequency phone queries regarding deliveries, pick-ups, and parcel status checking. As a result, their customer service team has 50% fewer calls to handle, allowing them to focus on resolving more complex customer issues.
Meanwhile, Sendit has seen a 30% increase in orders without the need to grow their workforce. They still provide the same high-quality customer care, and the AI technology has opened the company up to round the clock availability.
Choose the plan that meets your needs
Templates
Status checker bot
This bot helps customers to check the status of their order or delivery.
Order management bot
This bot enables customers to change or cancel their order or delivery.
Notification bot
This bot automatically notifies customers about their order or delivery status.
Customized bots
Extend the bot templates with bespoke conversation flows.
Features
Caller Intent Detection
Advanced AI that improves the bot’s ability to pinpoint a caller’s intended purpose.
Pre-trained AI
Deploy bots faster and with less training required with bot AI pre-trained for industry-specific tasks and conversations.
Clusterization
Self-learning adaptive analysis of customer conversations using machine learning.
Flexible bot conversations
Allow customers to ask a wider range of questions of the bot.
Dialer
Use the Talkie.ai platform to make calls and manage call lists.
GDPR compliant
Support
Access to Knowledge Base
Access to Talkie support team
Customized bot configuration
Get help from Talkie.ai expert consultants to configure your bot setup and execution.
Integrations
Send customers follow-up SMS
Transfer calls to an agent
Manage call transfers to agents by working hours
Transfer calls to different queues
Send customers follow-up email
Not sure which plan is right for you?
Get in touch with us and our team of experts will help you find the most suitable approach for you, your business, and your customers!
