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Hi, thanks for calling Fast Delivery. This is Robert speaking, your virtual assistant. How can I help you?

Yeah, I’d like to know when my parcel will be delivered?

Alright, there are two parcels associated with your phone number. The tracking number for the first one ends with 4203, and the second one ends with 4211.

Which one would you like me to update you on?

It's the one ended in 4211.

That parcel is scheduled to be delivered tomorrow, between 9 AM and 11 AM.

Is there anything else I can help you with?

No, thank you, that’s all I needed to know. Bye!

Happy to help! Have a nice day!

Voice AI for Logistics and Transportation

 

Streamline customer communication with an easy-to-implement AI solution.

Warehouse manager with tablet

Offer better self-service CX with powerful AI voice assistants

The days of waiting on hold to speak to a customer service representative are over. With Talkie.ai’s natural sounding AI voice assistants, providing a self-service voice channel is simple and extremely cost-effective.

And here’s the best part: Talkie.ai voice assistants can be launched in one week, not months.

What can customers do with self-service assistants?

  • Check the status of their order
  • Inquire about their account balance
  • Get automatic call notifications of deliveries or changes

AI voice assistants use cases

  • Handling Customer Queries

    • Provide details on pick-up and drop-off points, pricing, parcel limitations, delivery schedules, etc. 
    • Help customers check real-time order status
  • Delivery Service from A to Z

    • Collect all the relevant information from the customer
    • Transfer order updates to employees and systems in an instant
  • Processing Customer Feedback

    • Gather and forward customer comments 
    • Run customer satisfaction surveys
    • Handle customer complaints

How Sendit scaled their sales by 30% with Talkie.ai

Sendit, a leading e-logistics operator in Central Europe, has implemented AI voice assistants to solve their challenge of a growing number of customer inquiries.

Since implementation, Sendit has successfully automated the handling of high frequency phone queries regarding deliveries, pick-ups, and parcel status checking. As a result, their customer service team has 50% fewer calls to handle, allowing them to focus on resolving more complex customer issues.

Meanwhile, Sendit has seen a 30% increase in orders without the need to grow their workforce. They still provide the same high-quality customer care, and the AI technology has opened the company up to round the clock availability.

Choose the plan that meets your needs

Standard

Get a Quote

Pro

Get a Quote

Premium

Get a Quote

Templates

Status checker bot

This bot helps customers to check the status of their order or delivery.

Order management bot

This bot enables customers to change or cancel their order or delivery.

Notification bot

This bot automatically notifies customers about their order or delivery status.

Customized bots

Extend the bot templates with bespoke conversation flows.

Features

Caller Intent Detection

Advanced AI that improves the bot’s ability to pinpoint a caller’s intended purpose.

Pre-trained AI

Deploy bots faster and with less training required with bot AI pre-trained for industry-specific tasks and conversations.

Clusterization

Self-learning adaptive analysis of customer conversations using machine learning.

Flexible bot conversations

Allow customers to ask a wider range of questions of the bot.

Dialer

Use the Talkie.ai platform to make calls and manage call lists.

GDPR compliant

Support

Access to Knowledge Base

Access to Talkie support team

Customized bot configuration

Get help from Talkie.ai expert consultants to configure your bot setup and execution.

Integrations

Send customers follow-up SMS

Transfer calls to an agent

Manage call transfers to agents by working hours

Transfer calls to different queues

Send customers follow-up email

Standard

Templates

Status checker bot

This bot helps customers to check the status of their order or delivery.

Order management bot

This bot enables customers to change or cancel their order or delivery.

Notification bot

This bot automatically notifies customers about their order or delivery status.

Customized bots

Extend the bot templates with bespoke conversation flows.

Features

Caller Intent Detection

Advanced AI that improves the bot’s ability to pinpoint a caller’s intended purpose.

Pre-trained AI

Deploy bots faster and with less training required with bot AI pre-trained for industry-specific tasks and conversations.

Clusterization

Self-learning adaptive analysis of customer conversations using machine learning.

Flexible bot conversations

Allow customers to ask a wider range of questions of the bot.

Dialer

Use the Talkie.ai platform to make calls and manage call lists.

GDPR compliant

Support

Access to Knowledge Base

Access to Talkie support team

Customized bot configuration

Get help from Talkie.ai expert consultants to configure your bot setup and execution.

Integrations

Send customers follow-up SMS

Transfer calls to an agent

Manage call transfers to agents by working hours

Transfer calls to different queues

Send customers follow-up email

Templates

Status checker bot

This bot helps customers to check the status of their order or delivery.

Order management bot

This bot enables customers to change or cancel their order or delivery.

Notification bot

This bot automatically notifies customers about their order or delivery status.

Customized bots

Extend the bot templates with bespoke conversation flows.

Features

Caller Intent Detection

Advanced AI that improves the bot’s ability to pinpoint a caller’s intended purpose.

Pre-trained AI

Deploy bots faster and with less training required with bot AI pre-trained for industry-specific tasks and conversations.

Clusterization

Self-learning adaptive analysis of customer conversations using machine learning.

Flexible bot conversations

Allow customers to ask a wider range of questions of the bot.

Dialer

Use the Talkie.ai platform to make calls and manage call lists.

GDPR compliant

Support

Access to Knowledge Base

Access to Talkie support team

Customized bot configuration

Get help from Talkie.ai expert consultants to configure your bot setup and execution.

Integrations

Send customers follow-up SMS

Transfer calls to an agent

Manage call transfers to agents by working hours

Transfer calls to different queues

Send customers follow-up email

Templates

Status checker bot

This bot helps customers to check the status of their order or delivery.

Order management bot

This bot enables customers to change or cancel their order or delivery.

Notification bot

This bot automatically notifies customers about their order or delivery status.

Customized bots

Extend the bot templates with bespoke conversation flows.

Features

Caller Intent Detection

Advanced AI that improves the bot’s ability to pinpoint a caller’s intended purpose.

Pre-trained AI

Deploy bots faster and with less training required with bot AI pre-trained for industry-specific tasks and conversations.

Clusterization

Self-learning adaptive analysis of customer conversations using machine learning.

Flexible bot conversations

Allow customers to ask a wider range of questions of the bot.

Dialer

Use the Talkie.ai platform to make calls and manage call lists.

GDPR compliant

Support

Access to Knowledge Base

Access to Talkie support team

Customized bot configuration

Get help from Talkie.ai expert consultants to configure your bot setup and execution.

Integrations

Send customers follow-up SMS

Transfer calls to an agent

Manage call transfers to agents by working hours

Transfer calls to different queues

Send customers follow-up email

Not sure which plan is right for you?

 
Get in touch with us and our team of experts will help you find the most suitable approach for you, your business, and your customers!