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Intelligent self-service automation

Help your customers help themselves with AI-powered self-service voice assistants

Self-service voice assistants from handle customer calls just like your human agents by using powerful conversational AI. It allows callers to interact naturally with the voicebot.

What can customers do with self-service assistants?

  • Check the status of their case
  • Make changes to their order or delivery
  • Arrange for a call back at a specific date and time
  • Get connected to a human customer service agent

Hi, thanks for calling Fast Delivery. This is Robert speaking, your virtual assistant. How can I help you?

Hi, I’d like to make a complaint about my shipment.

Can you please provide me some additional details about your complaint?

The item was damaged when it arrived. It was a brand-new TV, but when I unpacked it the screen was cracked. I'm actually quite fed up.

We are sorry to hear about this. I will now open a damage claim for you.

Is it ok if I send you an SMS with your claim details, along with the link for you to submit the photos of the damaged product and the packaging?

Yeah, sure.

Okay, I will send you the SMS shortly.

Is there anything else that I can help you with today?

No, that would be all. Thanks.

Thank you. And again, I’m very sorry for your inconvenience. Have a good day!

Listen to self-service automation in action

Fast and affordable self-service automation

  • Up and running in 7 days
  • Unlimited concurrent calls
  • Free access to a robust control & reporting panel
  • Ability to change voicebot features in seconds

Why are so many businesses looking to automate their contact centers


It doesn’t matter to 40% of shoppers if they’re helped by an AI tool or a human, as long as their enquiries get answered.

Conversational bots will save businesses $8 billion per year by 2022.

77% of executives already have implemented and 60% are going to implement conversational bots for customer service and after-sales.

Over 50% of customers expect a business to be available 24/7.

Self-service voice assistants can help you to:

  • Offer a better customer experience

    Self-service voice assistants not only reduce inbound call waiting times. They help customers 24/7 even if no one from your customer service team is available.

  • Free up your human agents’s voicebots are smart enough to handle most common customer transactions from start to finish. Free up your human specialists to deal with more complex customer issues.

  • Reduce your operating costs

    Reduce your contact center operating costs by up to 70% by automating frequent customer transactions with self-service voice assistants.

Better customer service without more staff

Using self-service voice assistants from, Apaczka was able to process an additional 30% of customer transactions without having to hire more staff.

Benefit from smart self-service at your contact center in just one week.

The Customer Success team is here to help you get up and running
with self-service voice assistants as quickly and smoothly as possible.

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