AI voice solutions can help alleviate the pains of the travel industry
Travel and hospitality are driven by great customer service. Passengers often find themselves in a position when they need to suddenly make changes to their reservation, reschedule a flight due to being in a quarantine, or just want to confirm their travel details. In such situations, they don’t want to spend 20 minutes or even longer on hold, waiting to be connected to a live agent. Remove the frustration of waiting to speak to a live agent for customers of your travel or hospitality business with Talkie.ai’s conversational AI. With Talkie.ai call center automation, they no longer need to wait to speak to an agent. Most transactional calls from customers can be solved on the spot by our AI-powered voicebot.
Our AI speech bots can take customers through the entire booking process, just as a human agent would. They can be designed to book flights, hotel rooms, tours, or rental cars. Because you can connect them to your CRM systems, our voice assistants can offer customers a personalized experience. For example, our voicebots can ask your customers if they want to stay at the same hotel as they did when traveling to San Francisco in the past.
Here are just some of the booking processes that our AI agent can help your customers with:
Talkie.ai virtual agents can automate many administrative tasks from booking management to itinerary notifications to room service.
Misrouted calls are costly for contact centers and frustrating for customers. With AI agents, you say goodbye to the traditional IVR (press 4 to…) and instead greet customers with ‘How can I help you?’ The AI agent extracts the intent from the customer utterance and connects them to the right person – or even handles the inquiry itself. It’s fast, efficient, and works with a high degree of accuracy.
Keep travelers in the know about upcoming travel plans, changes in their itinerary, and other relevant information through voice or SMS channels automatically with Talkie.ai’s virtual assistants. By letting your customers know what’s happening ahead of time, you can save them a lot of stress which will have a big impact on their satisfaction levels with your business.
If your customer service team provides amenities at a business lounge, at an airport, or even room service for a hotel, our virtual agents can take over processing these requests, so humans can focus on delivering them. Our AI agents can handle most standard customer requests over the phone, such as collecting food and drink orders or providing information about the local attractions.
One way to keep your customers coming back is to reward them for constantly choosing your brand. But with so many loyalty programs available, customers find it difficult to keep track of them and end up needing to call the help desk to check their point balance, activate cards, request missing points, and so on. All these repetitive calls can make up a big part of your call volume, even though each conversation only takes 30 seconds. Our voice assistants can handle these types of calls automatically, freeing up your live agents to focus on more complex customer calls.
You don’t need to go all-in without seeing the results first; try our proven small steps to virtual agent implementation.