AI Virtual Agents in Healthcare: Top Use Cases
Virtual agents can take care of the repeatable, administrative part of healthcare workers’ jobs. Here are the 4 most popular use…
Talkie.ai’s medical voice assistants offer patients a wide range of automated self-service options
when they call a healthcare provider.
Enhance digital engagement by directing your patients to the right department, or your website based on what they say, not the IVR tree.
Answer your patients’ most pressing questions without keeping them on hold. Trained voice assistants answer all the pre-defined questions, reducing wait times and frustration.
Enable your patients to leave essential information with the voice assistant even when your staff is not available.
Empower your patients to use your online portal saving your front-desk staff’s valuable time.
Patients spend a lot of time navigating complex IVRs. 15% of the time, they get through to the wrong person, or wait a long time for the representative to answer a simple question regarding the office’s opening hours. With AI voice assistants, your patients will swiftly get routed to the correct department simply by saying what they are looking for. Oh, and their FAQs will be answered instantly.
The majority of patient calls concern scheduling, changing, or canceling their appointments. Talkie.ai’s voice assistants empower your patients to manage their appointments without waiting on hold ever again. And with our voice AI trained not to sleep, calls from patients can be answered 24/7.
Collecting repeat prescription refill orders is not very difficult. It just takes time. Let the voice assistant do the majority of heavy lifting, and free up your staff from handling these calls. The best part? We deliver the results in a clearly formatted report, so your medical staff can get through them faster than ever.
Patients miss appointments for a variety of reasons – but there is no reason for you not to help them make it. With automated appointment reminders, your no-show rate will drop drastically, and your operational efficiency will soar. Your AI assistant can call, text, and send emails, so you are certain your patients show up.
Using conversational voice to interact with patients, we can collect patient details such as symptoms, personal information, medication requests, or appointment details, and provide these details to the staff. This greatly enhances the patient experience, reduces the workload on the staff, and disposes the need for the patient to leave a voicemail or be put on hold.
To stay healthy, your patients need to do their annual checkups, prostate exams, or mammograms. AI voice assistants can scour through your EHR, and call when it’s high time for an appointment. They also help you promote seasonal campaigns like flu shots or back-to-school physicals.
Some challenges are greater than others. With our flexible solution, you can choose the processes your registration team needs to automate the most. Even automating a single type of call will take a lot of pressure off your staff.
Each clinic is different. Each clinic has different needs. And while most calls are similar, we understand your needs may be unique. That’s why we designed our voice assistants to be highly customizable. During the exploratory phase, we’ll design a process that perfectly matches your clinic’s soul and voice.
What are Talkie.ai voice assistants?
Talkie.ai’s voice assistants are voicebots that use advanced AI and speech recognition to automate call center and front desk services for healthcare facilities.
How long does it take to start using a voice assistant service at my medical facilities?
You can start using voice automation in a matter of weeks, not months. Talk to our experts about implementing voice assistants at your organization.
Can voice assistants speak more than one language?
They sure can! Our voice assistants are available in a growing list of 15 + languages. Augment your contact center services with multilingual voice assistants who are available 24/7 to help your callers. Read more about improving the patient experience with 24/7 medical reception services here.
Can I integrate Talkie.ai voice assistants into my existing contact center systems?
Yes! Our voicebot platform integrates with most major contact center technologies to offer call routing and automated service options. See our Integrations page for further details.
Is Talkie integrated with my EHR system?
Talkie is integrated with the market-leading EHR systems, such as Epic, AthenaHealth or Cerner. We keep on adding more integrations, so reach out to our team to learn if your EHR is supported.
Get in touch to find out about solutions and pricing. Our expert consultants are available now.
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