Conversational AI for Travel and Hospitality
Provide stress-free experiences for guests with AI voice agents
AI voice solutions can help alleviate the pains of the travel industry
AI voice solutions can help alleviate the pains of the travel industry
Travel and hospitality are driven by great customer service. Passengers often find themselves in a position when they need to suddenly make changes to their reservation, reschedule a flight due to being in a quarantine, or just want to confirm their travel details. In such situations, they don’t want to spend 20 minutes or even longer on hold, waiting to be connected to a live agent. Remove the frustration of waiting to speak to a live agent for customers of your travel or hospitality business with Talkie.ai’s conversational AI. With Talkie.ai call center automation, they no longer need to wait to speak to an agent. Most transactional calls from customers can be solved on the spot by our AI-powered voicebot.
Discover the power of AI voicebots
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$400B the potential value AI platforms can create in the travel industry (McKinsey)
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80% of customers say that “ease of making a reservation” is one of the top criteria for choosing an airline (Forbes)
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88% of airlines are planning on investing in self-service solutions for irregular operations (SITA)
Hear our AI travel agent in action
Booking management virtual agent
Our AI speech bots can take customers through the entire booking process, just as a human agent would. They can be designed to book flights, hotel rooms, tours, or rental cars. Because you can connect them to your CRM systems, our voice assistants can offer customers a personalized experience. For example, our voicebots can ask your customers if they want to stay at the same hotel as they did when traveling to San Francisco in the past.
Here are just some of the booking processes that our AI agent can help your customers with:
- New reservations
- Reservation changes
- Cancellations
- Confirmations (e.g. email or text after the booking is confirmed)
- Collections (e.g. late payments)
- Claims (e.g. warranty)
Proven AI travel agent use cases
Talkie.ai virtual agents can automate many administrative tasks from booking management to itinerary notifications to room service.
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Smart routing
Misrouted calls are costly for contact centers and frustrating for customers. With AI agents, you say goodbye to the traditional IVR (press 4 to…) and instead greet customers with ‘How can I help you?’ The AI agent extracts the intent from the customer utterance and connects them to the right person – or even handles the inquiry itself. It’s fast, efficient, and works with a high degree of accuracy.
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Travel notifications & emergency response
Keep travelers in the know about upcoming travel plans, changes in their itinerary, and other relevant information through voice or SMS channels automatically with Talkie.ai’s virtual assistants. By letting your customers know what’s happening ahead of time, you can save them a lot of stress which will have a big impact on their satisfaction levels with your business.
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Virtual concierge & room service
If your customer service team provides amenities at a business lounge, at an airport, or even room service for a hotel, our virtual agents can take over processing these requests, so humans can focus on delivering them. Our AI agents can handle most standard customer requests over the phone, such as collecting food and drink orders or providing information about the local attractions.
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Reward programs
One way to keep your customers coming back is to reward them for constantly choosing your brand. But with so many loyalty programs available, customers find it difficult to keep track of them and end up needing to call the help desk to check their point balance, activate cards, request missing points, and so on. All these repetitive calls can make up a big part of your call volume, even though each conversation only takes 30 seconds. Our voice assistants can handle these types of calls automatically, freeing up your live agents to focus on more complex customer calls.
Virtual agents benefits for travel and hospitality organizations
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For customers
- Consistent standard of service
- Improved guest satisfaction
- 24/7 availability
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For employees
- Better work comfort for employees
- Upskilling opportunities
- More meaningful tasks
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For your business
- Cost optimization
- Higher customer satisfaction = more returning customers
- Easy implementation and integration of Talkie voice bots