Conversational AI for Travel and Hospitality
Provide stress-free experiences for guests with AI voice agents
AI voice solutions can help alleviate the pains of the travel industry
Passengers often find themselves in a position when they need to instantly make changes to their reservation, for example when they need to reschedule a flight due to being in a quarantine. In such situations, they don’t want to spend 20 minutes on hold, waiting to be connected to a live agent. With Talkie.ai, they finally don’t need to, as all transactional calls can be solved on the spot by the AI-powered agent. But there are many more use cases where voice AI proves useful.
Discover the power of AI voicebots
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$400B the potential value AI platforms can create in the travel industry (McKinsey)
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80% of customers say that “ease of making a reservation” is one of the top criteria for choosing an airline (Forbes)
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88% of airlines are planning on investing in self-service solutions for irregular operations (SITA)
Hear our AI travel agent in action
Booking management virtual agent
AI speech bots can take customers through the entire booking process as a human agent would. They can be designed to book flights, hotel rooms, tours, or rental cars. Because you can connect them to your systems, they can offer a personalized experience and, for example, ask customers if they want to stay at the same hotel as they did when traveling to San Francisco in the past.
Booking processes that AI agent can help with:
- New reservations
- Reservation changes
- Cancellations
- Confirmations (e.g. email or text after the booking is confirmed)
- Collections (e.g. late payments)
- Claims (e.g. warranty)
Proven AI travel agent use cases
Talkie virtual agents can automate many administrative tasks from booking management to itinerary notifications to room service.
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Smart routing
Misrouted calls are costly for contact centers and frustrating for customers. With AI agents, you say goodbye to the traditional IVR (press 4 to…) and instead greet customers with How can I help you? The AI agent extracts the intent from the customer utterance and connects it to the right person (or even handles the inquiry itself). It’s fast, efficient, and error-free.
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Travel notifications & emergency response
Keep travelers in the know about upcoming travel plans, changes in their itinerary, and other relevant information through voice or SMS channels. Letting customers know what’s happening ahead of time can save them a lot of stress which will have a big impact on their satisfaction levels.
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Virtual concierge & room service
Whether your customer service team takes care of providing a broad range of amenities in a business lounge at an airport or room service as a hotel, virtual agents can take over processing these requests, so humans can focus on delivering them. AI agents can handle a set of standard customer requests over the phone, like collecting food and drink orders or providing information about the local attractions.
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Reward programs
One way to keep your customers coming back is to reward them for constantly choosing your brand. But with so many loyalty programs available, customers find it difficult to keep track of them and end up needing to call the help desk to check their point balance, activate cards, request missing points, and so on. All these repetitive calls can make up a big part of your call volume, even though each conversation only takes 30 seconds.
Virtual agents benefits for travel and hospitality organizations
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For customers
- Consistent standard of service
- Improved guest satisfaction
- 24/7 availability
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For employees
- Better work comfort for employees
- Upskilling opportunities
- More meaningful tasks
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For your business
- Cost optimization
- Higher customer satisfaction = more returning customers
- Easy implementation and integration of Talkie voice bots