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Virtual agents

Do your customers want to talk to voicebots?

Voicebots, also sometimes called virtual assistants, have become an accepted part of our modern lives. Siri and Alexa are now literally household names, and an increasing number of businesses...
Virtual agents
voicebots article feature image
Virtual agents

AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?

Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep...
Virtual agents
in-house customer service team vs outsourced team vs AI agents.
Virtual agents

AI Virtual Agents in Healthcare: Top Use Cases

Virtual agents can take care of the repeatable, administrative part of healthcare workers’ jobs. Here are the 4 most popular use cases.
Virtual agents
virtual agent healthcare
Virtual agents

How to choose the right conversational AI platform for your business?

Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their market...
Virtual agents
Virtual agents

AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases

Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual...
Virtual agents
Virtual agents

How to Successfully Implement an AI Virtual Agent

More and more companies are becoming interested in augmenting their customer service teams with virtual agents, but as with any new technology, practical information about the process is...
Virtual agents
virtual agent implementation process
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