Is voice AI your next brand ambassador?
Have you ever considered voice AI as a potential brand ambassador? As voicebots increase in sophistication, it has become easier to give them distinct personalities that can be linked to a...
Put voice AI on your 2022 to-do list for your contact center
If you aren’t planning on automating your contact center with voice AI in 2022, you might be at a disadvantage. We get it. Adopting new technology of any kind is a big commitment for any...
The ultimate glossary of conversational AI terms
Conversational AI is a rapidly growing market that is powering automation for a variety of industries and using a wide range of technologies. A recent report estimates that the conversational...
Do your customers want to talk to voicebots?
Voicebots, also sometimes called virtual assistants, have become an accepted part of our modern lives. Siri and Alexa are now literally household names, and an increasing number of businesses...
AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?
Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep...
How to choose the right conversational AI platform for your business?
Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their market...
