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Virtual agents

Is voice AI your next brand ambassador?

Have you ever considered voice AI as a potential brand ambassador? As voicebots increase in sophistication, it has become easier to give them distinct personalities that can be linked to a...
Virtual agents
Virtual agents

Put voice AI on your 2022 to-do list for your contact center

If you aren’t planning on automating your contact center with voice AI in 2022, you might be at a disadvantage. We get it. Adopting new technology of any kind is a big commitment for any...
Virtual agents
Virtual agents

The ultimate glossary of conversational AI terms

Conversational AI is a rapidly growing market that is powering automation for a variety of industries and using a wide range of technologies. A recent report estimates that the conversational...
Virtual agents
ultimate glossary featured image
Virtual agents

Do your customers want to talk to voicebots?

Voicebots, also sometimes called virtual assistants, have become an accepted part of our modern lives. Siri and Alexa are now literally household names, and an increasing number of businesses...
Virtual agents
voicebots article feature image
Virtual agents

AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?

Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep...
Virtual agents
in-house customer service team vs outsourced team vs AI agents.
Virtual agents

AI Virtual Agents in Healthcare: Top Use Cases

According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to...
Virtual agents
virtual agent healthcare
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