The Work of the Conversation Designer [Conversation Design 101 Series]
Conversation designers, a new position within many UX or customer service teams. What do they actually do? Find out here
Conversation Designer Wanted, Alive Preferred [Conversation Design 101 Series]
Voice technologies are replacing graphical interfaces. Who are the professionals behind voice and conversation design? Find out here
Shift Gears: From Graphical to Voice Interfaces [Conversation Design 101 Series]
Graphical vs Voice interfaces - what opportunities are there behind the transition from the former toward the latter. Find out here
Is AI Creating New Jobs? [Conversation Design 101 Series]
Conversation design - who are the people behind such processes, what do they keep in mind, and what challenges they need to overcome. Find out from this series
What is conversational AI – Definition, Benefits and Use Cases
In this article, we’ll explain what conversational AI is, how it works, and why so many organizations are beginning to use it. What is Conversational AI? Conversational AI is the...
What is Botsanality: the Definition of Bot Personality
How to give a bot personality? Does it need it at all? Should it be more funny or official, more emotional or dehumanized? Which personality will best suit your business? The answers to these…
