Patient access and accessibility in technology assisted services
In this article, we look at patient access and patient accessibility, why they matter, and how technology helps people access the healthcare services.
Offer better repeat prescription refills with voice AI
Voice automation is a game changer for healthcare insurance contact centers, improving operational efficiency and customer satisfaction.
Deliver great automated customer experiences
Good customer journeys are efficient, friendly and personalized. Great customer journeys can delight customers with automated customer experiences.
How to Choose Which Process to Automate with AI Virtual Agents
When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get second chances with...
How Customer Experience Automation Benefits You and Your Customers
In the past few years, customer experience (CX) has become one of the most exciting aspects of business, and it is now clear that a great product alone is not enough. Exceptional customer…
Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment
Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing…
